Updated: April 03, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I am hooking up a Wyze Cam Floodlight

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please specify your issue?

Customer Replay

I am hooking up a Wyze Cam Floodlight and after turning on and getting the signal to connect it wants my network password before it will read the QR code on my phone. I have entered it many times and it will not recognize the QR code. What and I doing wrong?


Is the QR code clearly visible? Enough light in the room?

Customer Replay

It's outside and yes clearly visible.

banner 3

Try this first, please:

  • Remove the protective film from the camera's lens if it has one.
  • Confirm that nothing is obstructing the QR code on the screen Gently clean the lens of the camera using a microfiber or soft cloth.
  • Hold your phone's screen steady in front of your Wyze Cam, and move or adjust the distance slowly. Hold still at the new distance for 5 seconds to give your Wyze Cam time to focus at the new distance.
  • Try holding the QR code upside down for the Wyze Cam to scan.
Customer Replay

I put my phone on it side and it connected.

Good to hear!
Anything else I can help you with?
If you have any other questions, I'll be happy to help you out!

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