Updated: March 12, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I am having problems with my Zoom video

It is shaking, glowing, and then freezes. How can I fix it?

Hello, thank you for using Howly.
What device do you use for Zoom video?


Customer Replay

A Dell laptop
It is an Inspiron 15 3000. It is pretty old, I have a replacement that my work ordered, but I cannot wait due to needing Zoom for sessions

What troubleshooting have you done so far?

Customer Replay

I have tried to restart my computer and reinstalled several times. I have changed settings, etc

I'll do my best to help you!
Please, make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.

Customer Replay


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Please let me know when you're done with that.

Customer Replay

It is done

Thank you, *****!
Uninstall the Zoom client and reinstall the latest version from the Download Center using the link below:

Customer Replay

okay give me a moment,,,

Sure, take your time!

Customer Replay

okay finally done

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Good job, *****!

Customer Replay


What is the Windows version running on your Dell laptop?

Customer Replay

Not sure...let me check and see if I can find it

Of course, *****
Is it Windows 10?

Customer Replay

Yes I believe so

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Got you!
Select Start > Settings > Privacy > Camera. In "Allow access" to the camera on this device, select Change and make sure "Camera access"for this device is turned on.

Customer Replay


Find "Allow apps to access your camera " and make sure it's turned on

Customer Replay

yes it is

Once you've allowed camera access to your apps, you can change the settings for each app.
In Camera settings, go to "Choose which Microsoft apps can access your camera", and turn on camera access for the Zoom Video app, please.

Customer Replay


Good job, *****
Please, try to start the Zoom Video app and check if it works properly.

Customer Replay

Yes, it definitely seems to be! I am not seeing the problem I had before. Thank you!

You are always welcome, *****!
I am so pleased to see your issue got resolved!

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