Hello, thank you for using Howly.
What device do you use for Zoom video?
A Dell laptop
It is an Inspiron 15 3000. It is pretty old, I have a replacement that my work ordered, but I cannot wait due to needing Zoom for sessions
What troubleshooting have you done so far?
I have tried to restart my computer and reinstalled several times. I have changed settings, etc
I'll do my best to help you!
Please, make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.
ok
Please let me know when you're done with that.
It is done
Thank you, *****!
Uninstall the Zoom client and reinstall the latest version from the Download Center using the link below:
https://zoom.us/download
okay give me a moment,,,
Sure, take your time!
okay finally done
Good job, *****!
Thanks
What is the Windows version running on your Dell laptop?
Not sure...let me check and see if I can find it
Of course, *****
Is it Windows 10?
Yes I believe so
Got you!
Select Start > Settings > Privacy > Camera. In "Allow access" to the camera on this device, select Change and make sure "Camera access"for this device is turned on.
ok
done
Find "Allow apps to access your camera " and make sure it's turned on
yes it is
Great!
Once you've allowed camera access to your apps, you can change the settings for each app.
In Camera settings, go to "Choose which Microsoft apps can access your camera", and turn on camera access for the Zoom Video app, please.
ok
done
Good job, *****
Please, try to start the Zoom Video app and check if it works properly.
Yes, it definitely seems to be! I am not seeing the problem I had before. Thank you!
You are always welcome, *****!
I am so pleased to see your issue got resolved!
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