Created: March 14, 2023

I am having problems with my Zoom video

It is shaking, glowing, and then freezes. How can I fix it?
Last Edit: March 14, 2023
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Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly.
What device do you use for Zoom video?
Customer Reply
A Dell laptop
It is an Inspiron 15 3000. It is pretty old, I have a replacement that my work ordered, but I cannot wait due to needing Zoom for sessions
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
I have tried to restart my computer and reinstalled several times. I have changed settings, etc
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I'll do my best to help you!
Please, make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.
Customer Reply
ok
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Please let me know when you're done with that.
Customer Reply
It is done
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you, *****!
Uninstall the Zoom client and reinstall the latest version from the Download Center using the link below:
https://zoom.us/download
Customer Reply
okay give me a moment,,,
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Sure, take your time!
Customer Reply
okay finally done
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Good job, *****!
Customer Reply
Thanks
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
What is the Windows version running on your Dell laptop?
Customer Reply
Not sure...let me check and see if I can find it
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Of course, *****
Is it Windows 10?
Customer Reply
Yes I believe so
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Got you!
Select Start > Settings > Privacy > Camera. In "Allow access" to the camera on this device, select Change and make sure "Camera access"for this device is turned on.
Customer Reply
ok
done
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Find "Allow apps to access your camera " and make sure it's turned on
Customer Reply
yes it is
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great!
Once you've allowed camera access to your apps, you can change the settings for each app.
In Camera settings, go to "Choose which Microsoft apps can access your camera", and turn on camera access for the Zoom Video app, please.
Customer Reply
ok
done
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Good job, *****
Please, try to start the Zoom Video app and check if it works properly.
Customer Reply
Yes, it definitely seems to be! I am not seeing the problem I had before. Thank you!
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
You are always welcome, *****!
I am so pleased to see your issue got resolved!
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