Updated: March 30, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I am getting a weird beating sound when am watching prime video

Can’t understand what is being said

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue? Maybe you've noticed something else which seemed to be unusual to you?

Customer Replay

no nothing else just the sound

Does it only appear to be with Prime videos exactly?
Or does this issue appear when you watch anything on your TV?

Customer Replay

no also happening on Netflix and hulu


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Okay, so this seems to be a TV problem?
Could you please name the model of your TV?

Customer Replay

dont think so because the regular channels are fine like NYS cbs etc

Alright, I see.
Are you able to hear the sound of the program itself? Or you can't hear anything except for that beating?

Customer Replay

just the beating

Before doing anything on your account or device, I suggest checking Amazon Prime’s servers first if you encounter sound issues. This way, you can know if the problem is coming from the servers or your device.
You can use third-party websites like Downdetector to confirm Amazon Prime’s status.

Customer Replay

its working on my other tv so don’t think it’s the severs

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Alright, then could you please check if your device's wires are all plugged well? This might be the problem

Customer Replay

ok I will

Take your time

Customer Replay

got it. Rebooted my shield and that did it. Thanks for your help

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no thanks

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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay


Thank you too! :)

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