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Would you be so kind to tell me more about that issue? Maybe you've noticed something else which seemed to be unusual to you?
no nothing else just the sound
Does it only appear to be with Prime videos exactly?
Or does this issue appear when you watch anything on your TV?
no also happening on Netflix and hulu
Okay, so this seems to be a TV problem?
Could you please name the model of your TV?
dont think so because the regular channels are fine like NYS cbs etc
Alright, I see.
Are you able to hear the sound of the program itself? Or you can't hear anything except for that beating?
just the beating
Before doing anything on your account or device, I suggest checking Amazon Prime’s servers first if you encounter sound issues. This way, you can know if the problem is coming from the servers or your device.
You can use third-party websites like Downdetector to confirm Amazon Prime’s status.
its working on my other tv so don’t think it’s the severs
Alright, then could you please check if your device's wires are all plugged well? This might be the problem
ok I will
Take your time
got it. Rebooted my shield and that did it. Thanks for your help
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no thanks
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Thanks
Thank you too! :)
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