I am getting a weird beating sound when am watching prime video

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Would you be so kind to tell me more about that issue? Maybe you've noticed something else which seemed to be unusual to you?

Does it only appear to be with Prime videos exactly?
Or does this issue appear when you watch anything on your TV?

Okay, so this seems to be a TV problem?
Could you please name the model of your TV?

Alright, I see.
Are you able to hear the sound of the program itself? Or you can't hear anything except for that beating?

Before doing anything on your account or device, I suggest checking Amazon Prime’s servers first if you encounter sound issues. This way, you can know if the problem is coming from the servers or your device.
You can use third-party websites like Downdetector to confirm Amazon Prime’s status.

Alright, then could you please check if your device's wires are all plugged well? This might be the problem

Take your time

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Thank you too! :)