Created: December 9, 2022

I am getting a weird beating sound when am watching prime video

Can’t understand what is being said
Last Edit: January 6, 2023
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Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
Would you be so kind to tell me more about that issue? Maybe you've noticed something else which seemed to be unusual to you?
Customer Reply
no nothing else just the sound
Daniel Moore
Daniel Moore Tech Expert & Writer
Does it only appear to be with Prime videos exactly?
Or does this issue appear when you watch anything on your TV?
Customer Reply
no also happening on Netflix and hulu
Daniel Moore
Daniel Moore Tech Expert & Writer
Okay, so this seems to be a TV problem?
Could you please name the model of your TV?
Customer Reply
dont think so because the regular channels are fine like NYS cbs etc
Daniel Moore
Daniel Moore Tech Expert & Writer
Alright, I see.
Are you able to hear the sound of the program itself? Or you can't hear anything except for that beating?
Customer Reply
just the beating
Daniel Moore
Daniel Moore Tech Expert & Writer
Before doing anything on your account or device, I suggest checking Amazon Prime’s servers first if you encounter sound issues. This way, you can know if the problem is coming from the servers or your device.
You can use third-party websites like Downdetector to confirm Amazon Prime’s status.
Customer Reply
its working on my other tv so don’t think it’s the severs
Daniel Moore
Daniel Moore Tech Expert & Writer
Alright, then could you please check if your device's wires are all plugged well? This might be the problem
Customer Reply
ok I will
Daniel Moore
Daniel Moore Tech Expert & Writer
Take your time
Customer Reply
got it. Rebooted my shield and that did it. Thanks for your help
Daniel Moore
Daniel Moore Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no thanks
Daniel Moore
Daniel Moore Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thanks
Daniel Moore
Daniel Moore Tech Expert & Writer
Thank you too! :)

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