Updated: April 03, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I am contacting you on my IPad, while a very irritating voice is talking on my computer.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

was answering a quiz - suddenly I get an error message from the Windows Defender Security Center. Screen shows - App:Ads. BrowesrObject(2).dll - Threat Detected: Trojan Spyware. Access to this PC has been blocked for security reasons. Contact Windows Support: +1-855-585-4567. There is a verbal message advising that the computer was locked because of possible illegal activity. I am not to close down my computer, but to call the provided number. I think this is a scam.

Yes, it's a virus.
Do you have access to your PC now?

Customer Replay

It’s on, but I can’t get past the error screen

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Can you make a photo of the screen and sent it to chat?

Customer Replay

Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 4653367
Did it go thru

Please try to close this Window, is go through?

Customer Replay

I did get it to close

Now you need to make scan your PC on Virus.

Customer Replay

Went back to the Microsoft Edge screen
where do I find that

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Customer Replay

Thank you

You are welcome.
Is there anything else I can do for you today?

Customer Replay

No, I will go do that scan now. Have a good evening.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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