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I am a Q Link Wireless customer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Did you receive any errors on your phone before the problem occurs?
I think I started receiving messages saying that my data level was low or something like that but I have unlimited data through Q Link. I think I went into my data settings and tried to fix it myself. I do not remember exactly what I did. Please help
Can you please provide me with the model of your phone?
LG K20 PLUS
Thank you!
Go to Settings > Cellular > Cellular Options > Activate LTE and deactivate LTE, 4G or 3G.
Check your phone's app settings to see if changing your phone's range will allow you to make incoming and outgoing calls.
Okay thanks. Give me a few minutes please
Take your time!
I went to settings but I did not see anything that said cellular or cellular options. I cannot figure out where to find the LTE Choice menu choices
And I know I've seen it before
Did you follow the previous instructions?:)
Yes like I said I went into my settings but did not find a category called cellular or cellular options. I know I've seen the LTE or LTE 3G or whatever before in passing but I can't remember where it is located in my settings menu.
So basically I did not get past step one of your instructions... go to settings
Could you try to follow all steps with me again?
Sure
Okay!:)
Go to the "Settings".
Did you do it?
Okay I am at settings and my choices of categories are Networks, sound and notification, display and general
You need to choose "Cellular".
Could you see it?
Those four categories have subcategories and none of those subcategories say cellular or cellular options
Would the category Network be considered cellular?
Could you see a screenshot?
I'm not very computer savvy. So I am flipping back and forth between screens with you and then back to settings with you and back to settings
It is not a problem!:) I am here with you and want to help you so much!:)
How it goes with a screenshot?
Okay I see the screenshot and it seems that you want me to go under more and then tap mobile networks.
You are right!:)
After that, let me know, what you see.
WOOHOO !!!!
Can you choose LTE?
Okay under mobile networks I see mobile data Mobile roaming Network Mode access point names and network operators
Could you please provide me with a screenshot?
How do I do that
Follow this instruction: press the Power and Volume down buttons at the same time.
To attach your picture to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Visitor uploaded: Screenshot.png
Type: image/png
Size: 89164
Did I do it right!?!?
Please, choose "Network mode".
You are the best!:)
Thanks!:)
Visitor uploaded: Screenshot.png
Type: image/png
Size: 133345
As I see, it chose right!
Try turning on airplane mode, wait 10 seconds and turn it off and try the network again.
Okay give me a minute
I am here, with you!:)
I did what you said I turned airplane mode on waiting for probably like 2 or 3 minutes and then turned it back off and I went back to network and I don't know whether or not I can get phone calls in yet or not but if you want hold on about 2 more minutes I can give it a try and have my roommate call me
You can ask him now.
If it does not work, let me know and we will change it!:)
Yes... they just tried. It was a no go
I see.
Let us try next way:
The first step, after having restarted your phone, is to try to reset your network settings.
In the Settings > Backup and reset menu, select reset network settings.
How it goes?
Okay hold on
Of course.
SAMANTA...I THINK I 💓 U !!!!!!!😁 I just called myself through Alexa and my phone rang for the first time in 3 or 4 weeks!! Thanks for all your help and you have a wonderful week
I am very glad it helped!
Thank you, *****! Wish a great week as well :)
Please feel free to contact us at any time. We'll be happy to help you.
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