Updated: April 08, 2023
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by Maksym Prykhodchenko
Tech Expert & Writer
492 resolved issues
Verified Expert in:
Smartphones, Gadgets, Laptops issues

HP7740 printer ran out of paper and then stopped printing after refilling paper.

It is queued and shows printing on the screen but will not copy or print. The fault code B8C1ED9C came up briefly

Hello, thank you for using Howly.
First, please take out the cartridges and then unplug the power cord from the HP printer & wall.


Customer Replay

I tried that
The updates are also current

This is not all
After unplugging, please follow the next steps:

  1. Wait for 30 seconds.
  2. Plug the power cord back into the printer and wall, and ensure the printer is plugged into the wall & not into a surge protector.
  3. Insert the cartridges back into the printer.
Customer Replay

The printer will print reports from the control panel but not copy or normal printing
it says depleted cartridges need to be replaced

So, you have to replace the cartridges
Your HP Officejet Pro 7740 printer is designed to work with original HP 952 and HP 952XL ink cartridges. Only original HP F6U15AN, L0S49AN, L0S52AN, L0S55AN, F6U19AN, L0S61AN, L0S64AN, L0S67AN, N9K27AN ink cartridges can provide the results your printer was engineered to deliver

Customer Replay

they seem fine but the three colored ones show a Y when checking levels not sure if I have extras
put the test page prints perfect color

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I would recommend you to change it anyway

Customer Replay

ok will do so but i have only the black on hand now
B8C1ED9C do you recognize this code ?
it came up yesterday briefly

Yes, I provided you with the instruction written specifically to this code error

Customer Replay

I will need to get the color cartridges and retry

Do you need any assistance with it?

Customer Replay

it is best for me to get them here as I need the printer today

banner 6

You mean near your location, correct?

Customer Replay

thank you I will advise if that does not work I am trying to print and copy only in B&W and have a fresh cartridge for that

Okay then
Can be here for any other help?

Customer Replay


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