Updated: April 12, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

HP Mobile 250 smudging

No sign of head cleaning or head alignment on the onscreen settings

Hello, thank you for using Howly.
Please follow these steps:

  • Turn on the printer.
  • Load plain white paper in the input tray.
  • From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.
  • Touch Printer Maintenance, and then touch Clean Smear.
  • The cleaning page smears displays on the control panel. The printer might beep or make mechanical noises as it feeds one page slowly.
  • Wait until the page is out of the printer before you remove it.
  • Try to print again.

If the print quality is unacceptable, let me know.

Customer Replay

it only showed control panel tips, not control panel then dashboard. I'll keep at it


Customer Replay

I did 2 pages of printing stuff from settings etc, and it all worked perfectly. All good now, thanks

You are most welcome , *****!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

Bye noq

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Thank you for chatting with us today!
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