Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please tell me when the Roku issue occurred?
Can you please tell me when the Roku issue occurred?
Customer Reply
fix sound on roku tv so sound at all
What troubleshooting have you done so far?
Customer Reply
check connections outlet then check settings and noting works as far as sound every think else does.
Have you tried restart your devices?
Customer Reply
turned it off last night working fine turn it on this afternoon and no sound
Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
Customer Reply
ok
Let me know when you are done.
Customer Reply
yes
Did it help?
Customer Reply
no it did not help but there is no power button on the tv I held down the romote button power button
If you still do not hear sound, disconnect and reconnect all cables including the power cable, and then:
1. Press Home button on your Roku remote
2. Scroll and select Settings
3. Select Audio
4. Select Digital output format
5. Select Stereo
1. Press Home button on your Roku remote
2. Scroll and select Settings
3. Select Audio
4. Select Digital output format
5. Select Stereo
Customer Reply
will do the rv i s a hisense the roku
Okay, you can still do that.
Customer Reply
its back thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no hopefully not needed
I am so pleased to see your issue got resolved!
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