Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What did happen to your second profile?
I somehow got two profiles on facebook on my laptop. One worked on my laptop the other on my iohone. I deleted one on my laptop and thstr deleted my face book access on my iphone.
i really want only one profile that works on both
I assume that you deleted the same account which was on your phone as well.
That is why you do not have open profile on a phone now.
i think so
Yes, do you have another active account?
i have an active account on my laptop
In this case, you can log in to that same account on a phone.
how?
Just using the credentials to log in to that active account on a phone.
how?
What email address did you use for that active account?
*****@gmail.com
Open the Facebook app on the phone > on the login screen click sign in > type your email *****@gmail.com and password > click sign in
i have not got a face book app on the phone
Do you have an android phone?
apple iphone
Firstly, install the Facebook app on your phone:
Open the App Store app.
Tap Search.
Tap the search bar.
Type in Facebook.
Tap GET next to Facebook.
Enter your Apple ID password or Touch ID when prompted.
ok
Let me know when you are done.
i dont get GET
What option do you have?
ill try again
Okay.
i get Facebook with logo developer and language and size
to start with i get amazon with GET
Do you see a small button with a blue arrow?
hang on
Sure.
i suddenly got pics of previous profiles --very confusing
Where? In the App Store?
i have now got FB app on iphone
Great.
Now, open it.
on opening page
it looks like the profile i earlier deleted
Is that okay?
nmo i wan to get rid of it and acess my othe profile that is on my laptop
To log out of the Facebook for iPhone app: In the bottom right of Facebook, tap. . Scroll to the bottom and tap Log Out.
done --- that then shows three pics of previous profiles
Okay, choose the one you want to get now.
k
looks better
Great.
Was the issue resolved now?
not sure yet
i think so but a different format so not quite sure
What format?
yes all looks ok now
same format as ;aptop now
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
thank you for your help --what a mess it was
You're welcome!
I am so pleased to see your issue got resolved!
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