Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
You need to log into your account on both of them.
Could you tell me which service account and in which app you use this email?
You need to log into your account on both of them.
Could you tell me which service account and in which app you use this email?
Customer Reply
Nice to meet you, too. I have gmail on an iPad and iPhone.
So you logged into this email on both devices?
Customer Reply
no only one iPad has email, the second iPad tells me to renter password but won’t let me do it
In which application do you use this email in the Mail app?
Customer Reply
gmail
Which error does it show when you try to enter the password?
Customer Reply
Acct error go to mail account and enter password I click on password but it does nothing
Do you have this issue on both iPads?
Customer Reply
I have email on one iPad but I can’t seem to activate it on my second iPad
So everything works fine on one of them?
Customer Reply
yes
Okay, good.
Did you try to re-open your app and try again?
Don't forget to remove it from the app switcher.
Did you try to re-open your app and try again?
Don't forget to remove it from the app switcher.
Customer Reply
i will try that
Ok, keep me updated, please.
Customer Reply
i opened gmail app, was able to send an email
Ok, so the issue seems to be gone?
Customer Reply
I reopened my gmail app, it let me send an email but it had an old email address in the from area but would not let me delete it to enter my present email
That is probably because you have logged in with your old account.
Customer Reply
what should I do now?
You need to log out and log back in with your main account.
Customer Reply
I have it corrected thank you. I had to add my gmail as a new acct Now it works thank you very much
We are glad that you have resolved your issue using Howly!
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