Hello! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****
Where do you need to change the language?
When i am setting roku up i pressed English and got some thing else
iam past that screen now and cant get back to it
Got it
let me try it
no did not work
What language do you have for now?
heck i dont know
Ok) Please Hold the button on the side of your stick for 20-30 seconds and release it
your saying the volume control
it did not work
Ok, what exactly didn't work from 1st instruction?
when I selected English it came up with a different langue
Ok, then please clarify what language you talk about. Audio of programs? Or menu?
menu
Ok
no it doesn't hapen
OK
Please follow the next steps:
can not get to those pages
I see
What other buttons do you have on the Roku device?
take it back to the store as a defect?
its a roku express
I don't think so, it may be the last option. Can you please locate the Reset button?
yes
Ok, please hold it for 15 sec
ok that got me back thank you
You are welcome!
Glad that we figure it out. Please feel free to contact us at any time. We'll be happy to help you.
Have a nice one!
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