Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Would you be so kind to tell me more about that issue?
Customer Reply
When I ask to open any word document it states I do not have access to it.
I see.
Let`s try to alter the permissions for the files on your MacBook.
1. On your Mac, select a disk, folder, or file, then choose File > Get Info.
If the information in Sharing & Permissions isn’t visible, click the arrow.
2. Select a user or group in the Name column, then choose a privileged setting from the pop-up menu.
Most convenient would be "Read and Write".
Please keep me posted.
Let`s try to alter the permissions for the files on your MacBook.
1. On your Mac, select a disk, folder, or file, then choose File > Get Info.
If the information in Sharing & Permissions isn’t visible, click the arrow.
2. Select a user or group in the Name column, then choose a privileged setting from the pop-up menu.
Most convenient would be "Read and Write".
Please keep me posted.
Customer Reply
done
Can you try and open your file now?
Customer Reply
it opened do I have to do this with each file because none of the hundreds of files I have opened.?
Amazing!
Are those files grouped by folders by any chance?
Or maybe they are on one disk?
Are those files grouped by folders by any chance?
Or maybe they are on one disk?
Customer Reply
some are and some are not.
If they are on one disk, please do the following:
1. On your Mac, select a folder or disk, then choose File > Get Info.
2. Click the Action pop-up menu at the bottom of the window, then choose “Apply to enclosed items.”
1. On your Mac, select a folder or disk, then choose File > Get Info.
2. Click the Action pop-up menu at the bottom of the window, then choose “Apply to enclosed items.”
Customer Reply
I backed them up to a seagate drive yest
erday
and they did
erday
and they did
Kindly follow the instructions I sent above and let me know if anything changes.
Customer Reply
did so on the folder and they all opened.
Got you!
Do you have access now?
Do you have access now?
Customer Reply
yes I do. thank you!
You are always welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
I do very much appreciate your assistance.
You are always welcome. Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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