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Cannot open word documents on my Mac bk pro lap top as of yesterday
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
When I ask to open any word document it states I do not have access to it.
I see.
Let`s try to alter the permissions for the files on your MacBook.
- On your Mac, select a disk, folder, or file, then choose File > Get Info.
If the information in Sharing & Permissions isn’t visible, click the arrow. - Select a user or group in the Name column, then choose a privileged setting from the pop-up menu. Most convenient would be "Read and Write".
Please keep me posted.
done
Can you try and open your file now?
it opened do I have to do this with each file because none of the hundreds of files I have opened.?
Amazing!
Are those files grouped by folders by any chance?
Or maybe they are on one disk?
some are and some are not.
If they are on one disk, please do the following:
- On your Mac, select a folder or disk, then choose File > Get Info.
- Click the Action pop-up menu at the bottom of the window, then choose “Apply to enclosed items.”
I backed them up to a seagate drive yest
erday
and they did
Kindly follow the instructions I sent above and let me know if anything changes.
did so on the folder and they all opened.
Got you!
Do you have access now?
yes I do. thank you!
You are always welcome!
Is there anything else I can do for you today?
I do very much appreciate your assistance.
You are always welcome. Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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