
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Can you please send a photo of your router in chat?
Can you please send a photo of your router in chat?
Customer Reply
its the google one

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 1914400
We’ll I plug my google right into the wall
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 1867527
Type: image/jpeg
Size: 1914400
We’ll I plug my google right into the wall
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 1867527
Customer Reply
yes

Okay, got it
So it is connected to the ethernet cable, right?
So it is connected to the ethernet cable, right?
Customer Reply
Yes

great
Customer Reply
i just can’t set up second n third pints

Have you performed a mesh test?
Customer Reply
it won’t let me

Okay, got it
Customer Reply
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 1687703
Type: image/jpeg
Size: 1687703

So it has a solid blue color, right?
Customer Reply
Yes

IT means it is in the proccess of factory resetting itself
You need to wait longer for it to fully reset
You need to wait longer for it to fully reset
Customer Reply
its been like that for 4 days

Okay, got it
So it is like that after you unplug it for a few minutes too?
So it is like that after you unplug it for a few minutes too?
Customer Reply
no I’ve just been waiting for it to finish resetting so I thought I did something wrong

Try to unplug it for a minute
Customer Reply
okie

Tell me how it goes
Customer Reply
ok one sec

Sure, take your time
Customer Reply
Ok now pulsing blue but fast
now orange
now orange

It means it is ready to be set up
Customer Reply
and now back to solid blue

Okay, got it
Customer Reply
ok pulsing again let me try
nope says no device found
ok now slow blue
GOT IT!!!!
nope says no device found
ok now slow blue
GOT IT!!!!

So it is pulsing?
Great!
Great!
Customer Reply
uggg lol

Glad the problem was resolved😅
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
thank you so much!!!
thats it
thats it

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
thank you

You are welcome!😁
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