Updated: March 06, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

Had to reset my google Wi-Fi to factory and when I did the second and 3rd point in the mesh did not and will not connect or even flash slow blue light!

Hello, thank you for using Howly.
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Customer Replay

its the google one
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 1914400
We’ll I plug my google right into the wall
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 1867527

Is it google wifi point?

image

Customer Replay

yes

Okay, got it
So it is connected to the ethernet cable, right?

Customer Replay

Yes

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Customer Replay

i just can’t set up second n third pints

Have you performed a mesh test?

Customer Replay

it won’t let me

Okay, got it

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 1687703

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So it has a solid blue color, right?

Customer Replay

Yes

IT means it is in the proccess of factory resetting itself
You need to wait longer for it to fully reset

Customer Replay

its been like that for 4 days

Okay, got it
So it is like that after you unplug it for a few minutes too?

Customer Replay

no I’ve just been waiting for it to finish resetting so I thought I did something wrong

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Try to unplug it for a minute

Customer Replay

okie

Tell me how it goes

Customer Replay

ok one sec

Sure, take your time

Customer Replay

Ok now pulsing blue but fast
now orange

It means it is ready to be set up

Customer Replay

and now back to solid blue

Okay, got it

Customer Replay

ok pulsing again let me try
nope says no device found
ok now slow blue
GOT IT!!!!

So it is pulsing?
Great!

Customer Replay

uggg lol

Glad the problem was resolved😅
Is there anything else I can do for you today?

Customer Replay

thank you so much!!!
thats it

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

thank you

You are welcome!😁

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