Created: February 27, 2023

Had to reset my google Wi-Fi to factory and when I did the second and 3rd point in the mesh did not and will not connect or even flash slow blue light!

Last Edit: February 27, 2023
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Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
Can you please send a photo of your router in chat?
Customer Reply
its the google one
Thomas Johnson
Thomas Johnson Tech Expert & Writer
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpeg
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Size: 1914400
We’ll I plug my google right into the wall
Visitor uploaded: image.jpeg
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Size: 1867527
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Is it google wifi point?
Customer Reply
yes
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay, got it
So it is connected to the ethernet cable, right?
Customer Reply
Yes
Thomas Johnson
Thomas Johnson Tech Expert & Writer
great
Customer Reply
i just can’t set up second n third pints
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Have you performed a mesh test?
Customer Reply
it won’t let me
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay, got it
Customer Reply
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 1687703
Thomas Johnson
Thomas Johnson Tech Expert & Writer
So it has a solid blue color, right?
Customer Reply
Yes
Thomas Johnson
Thomas Johnson Tech Expert & Writer
IT means it is in the proccess of factory resetting itself
You need to wait longer for it to fully reset
Customer Reply
its been like that for 4 days
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay, got it
So it is like that after you unplug it for a few minutes too?
Customer Reply
no I’ve just been waiting for it to finish resetting so I thought I did something wrong
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Try to unplug it for a minute
Customer Reply
okie
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Tell me how it goes
Customer Reply
ok one sec
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Sure, take your time
Customer Reply
Ok now pulsing blue but fast
now orange
Thomas Johnson
Thomas Johnson Tech Expert & Writer
It means it is ready to be set up
Customer Reply
and now back to solid blue
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay, got it
Customer Reply
ok pulsing again let me try
nope says no device found
ok now slow blue
GOT IT!!!!
Thomas Johnson
Thomas Johnson Tech Expert & Writer
So it is pulsing?
Great!
Customer Reply
uggg lol
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Glad the problem was resolved😅
Is there anything else I can do for you today?
Customer Reply
thank you so much!!!
thats it
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
thank you
Thomas Johnson
Thomas Johnson Tech Expert & Writer
You are welcome!😁
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