Updated: May 19, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

Forgot my wifi password

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Could you please tell me if there is another device with you connected to the same Wi-Fi network?

Customer Replay

Yes

author

What kind of device is it?

Customer Replay

My 🔥 stick

banner 3
author

Do you have your phone/tablet or computer connected to the required Wi-Fi network?

Customer Replay

Yes my phone trying to connect my tablet but forgot the password to login to wifi

author

I see
Is there another phone connected to this Wi-Fi network, *****?

Customer Replay

No

author

Got it
Did you change the password for your Wi-Fi network in the past?

Customer Replay

No they replaced it with 1 of theirs and it doesn't have a Wi-Fi password on the modem it's say use your Wi-Fi password

banner 6
author

Could you please specify the model of the router?

Customer Replay

Hitron

image

author


Thank you
*****, please type the following numbers in your browser's search bar: 192.168.0.1

Customer Replay

Can I still chat with when I do have to leave this screen

author

Are you able to access your computer or another device?

Customer Replay

No

banner 9
author

It would be just more convenient for you in this case.
Okay
Sure, just don't close the window with our chat, please.

Customer Replay

I did

author

What have you got there, *****?

Customer Replay

Some you tube videos

author

I see
Can you please try entering the following?
192.168.1.1

Customer Replay

I'm back phone went off

author

Is your phone connected to your Wi-Fi right now?

Customer Replay

Yes

author

Got it.
To recap - you don't have access neither to laptop nor to a computer at the moment, correct?

Customer Replay

Yes

author

Can you, please, check the back of your router? You should see a sticker with the key.

Customer Replay

Ok

author

Great.
Look thoroughly, please, check twice.

Customer Replay

I see stickers but no key

author

What do you see?
You can send me a photo, if you want.

Customer Replay

Model #

author

Please, send me a photo of the back of your router.

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 15246707

author

Try to use the "*****" password.

Customer Replay

Ok

author

Thank you.

Customer Replay

Type as is
No good

author

Did you enter it with the upper and lower case?

Customer Replay

Yes

author

First 5 letters with the upper case?

Customer Replay

Yes

author

I got you.
Do you have a computer that is connected to your Wi-Fi network?

Customer Replay

No just got this 1 trying to connect it
This is breezeline gave me my other lightning hit it but it had a password on the side of it this 1 don't

author

Do you have any device connected to this Wi-Fi network except Fire Stick?

Customer Replay

My security cameras and my phone

author

Which phone is it?

Customer Replay

The 1 I'm on galaxy

author

In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.

Customer Replay

Ok

author

Please, open the "Settings" on your Galaxy phone then select "Connections"
Then tap "Wi-Fi".

Customer Replay

Ok did that

author

Now select the Wi-Fi network.

Customer Replay

Ok

author

Click on the Gear Icon against the name of the Wi-Fi network.

Customer Replay

I did it locked
Ok I did

author

Do you see the "QR code" in the lower left corner?

Customer Replay

Yes

author

Could you click on it and take a screenshot?
And then send it to me.

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 142274

author

Please, click on the "QR code" and then take a screenshot.

Customer Replay

I sent it

author

Yes, but you didn't open the QR code.

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 236764

author

Thank you.

Customer Replay

Ok

author

Here's your password: *****

Customer Replay

Are u sure

author

Yes.
Try to enter it.

Customer Replay

Let me try it now

Customer Replay

Ok thanks that's it very appreciated that service

author

Does it work?

Customer Replay

Yes

author

Wonderful!
Is there anything else I can do for you today?

Customer Replay

No that's all and thanks

author

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!

Customer Replay

Ok

author

I wish you have a good day!

Customer Replay

U 2

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/4cf11a58-9c61-4f65-e711-3bf90a7bce00/width=80
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