Created: November 23, 2022

Forgot my wifi password

Last Edit: November 25, 2022
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
Could you please tell me if there is another device with you connected to the same Wi-Fi network?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
What kind of device is it?
Customer Reply
My 🔥 stick
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Do you have your phone/tablet or computer connected to the required Wi-Fi network?
Customer Reply
Yes my phone trying to connect my tablet but forgot the password to login to wifi
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I see
Is there another phone connected to this Wi-Fi network, *****?
Customer Reply
No
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got it
Did you change the password for your Wi-Fi network in the past?
Customer Reply
No they replaced it with 1 of theirs and it doesn't have a Wi-Fi password on the modem it's say use your Wi-Fi password
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Could you please specify the model of the router?
Customer Reply
Hitron
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you
*****, please type the following numbers in your browser's search bar: 192.168.0.1
Customer Reply
Can I still chat with when I do have to leave this screen
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Are you able to access your computer or another device?
Customer Reply
No
Alex Sherwin
Alex Sherwin Tech Expert & Writer
It would be just more convenient for you in this case.
Okay
Sure, just don't close the window with our chat, please.
Customer Reply
I did
Alex Sherwin
Alex Sherwin Tech Expert & Writer
What have you got there, *****?
Customer Reply
Some you tube videos
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I see
Can you please try entering the following?
192.168.1.1
Customer Reply
I'm back phone went off
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Is your phone connected to your Wi-Fi right now?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got it.
To recap - you don't have access neither to laptop nor to a computer at the moment, correct?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Can you, please, check the back of your router? You should see a sticker with the key.
Customer Reply
Ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Great.
Look thoroughly, please, check twice.
Customer Reply
I see stickers but no key
Alex Sherwin
Alex Sherwin Tech Expert & Writer
What do you see?
You can send me a photo, if you want.
Customer Reply
Model #
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please, send me a photo of the back of your router.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 15246707
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Try to use the "*****" password.
Customer Reply
Ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you.
Customer Reply
Type as is
No good
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Did you enter it with the upper and lower case?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
First 5 letters with the upper case?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I got you.
Do you have a computer that is connected to your Wi-Fi network?
Customer Reply
No just got this 1 trying to connect it
This is breezeline gave me my other lightning hit it but it had a password on the side of it this 1 don't
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Do you have any device connected to this Wi-Fi network except Fire Stick?
Customer Reply
My security cameras and my phone
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Which phone is it?
Customer Reply
The 1 I'm on galaxy
Alex Sherwin
Alex Sherwin Tech Expert & Writer
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Customer Reply
Ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please, open the "Settings" on your Galaxy phone then select "Connections"
Then tap "Wi-Fi".
Customer Reply
Ok did that
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Now select the Wi-Fi network.
Customer Reply
Ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Click on the Gear Icon against the name of the Wi-Fi network.
Customer Reply
I did it locked
Ok I did
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Do you see the "QR code" in the lower left corner?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Could you click on it and take a screenshot?
And then send it to me.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 142274
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please, click on the "QR code" and then take a screenshot.
Customer Reply
I sent it
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Yes, but you didn't open the QR code.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 236764
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you.
Customer Reply
Ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Here's your password: *****
Customer Reply
Are u sure
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Yes.
Try to enter it.
Customer Reply
Let me try it now
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Sure.
Customer Reply
Ok thanks that's it very appreciated that service
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Does it work?
Customer Reply
Yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Wonderful!
Is there anything else I can do for you today?
Customer Reply
No that's all and thanks
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
Customer Reply
Ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I wish you have a good day!
Customer Reply
U 2
Alex Sherwin
Alex Sherwin Tech Expert & Writer
:)