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Forgot my wifi password
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me if there is another device with you connected to the same Wi-Fi network?
Yes
What kind of device is it?
My 🔥 stick
Do you have your phone/tablet or computer connected to the required Wi-Fi network?
Yes my phone trying to connect my tablet but forgot the password to login to wifi
I see
Is there another phone connected to this Wi-Fi network, *****?
No
Got it
Did you change the password for your Wi-Fi network in the past?
No they replaced it with 1 of theirs and it doesn't have a Wi-Fi password on the modem it's say use your Wi-Fi password
Could you please specify the model of the router?
Hitron
Thank you
*****, please type the following numbers in your browser's search bar: 192.168.0.1
Can I still chat with when I do have to leave this screen
Are you able to access your computer or another device?
No
It would be just more convenient for you in this case.
Okay
Sure, just don't close the window with our chat, please.
I did
What have you got there, *****?
Some you tube videos
I see
Can you please try entering the following?
192.168.1.1
I'm back phone went off
Is your phone connected to your Wi-Fi right now?
Yes
Got it.
To recap - you don't have access neither to laptop nor to a computer at the moment, correct?
Yes
Can you, please, check the back of your router? You should see a sticker with the key.
Ok
Great.
Look thoroughly, please, check twice.
I see stickers but no key
What do you see?
You can send me a photo, if you want.
Model #
Please, send me a photo of the back of your router.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 15246707
Try to use the "*****" password.
Ok
Thank you.
Type as is
No good
Did you enter it with the upper and lower case?
Yes
First 5 letters with the upper case?
Yes
I got you.
Do you have a computer that is connected to your Wi-Fi network?
No just got this 1 trying to connect it
This is breezeline gave me my other lightning hit it but it had a password on the side of it this 1 don't
Do you have any device connected to this Wi-Fi network except Fire Stick?
My security cameras and my phone
Which phone is it?
The 1 I'm on galaxy
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Ok
Please, open the "Settings" on your Galaxy phone then select "Connections"
Then tap "Wi-Fi".
Ok did that
Now select the Wi-Fi network.
Ok
Click on the Gear Icon against the name of the Wi-Fi network.
I did it locked
Ok I did
Do you see the "QR code" in the lower left corner?
Yes
Could you click on it and take a screenshot?
And then send it to me.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 142274
Please, click on the "QR code" and then take a screenshot.
I sent it
Yes, but you didn't open the QR code.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 236764
Thank you.
Ok
Here's your password: *****
Are u sure
Yes.
Try to enter it.
Let me try it now
Sure.
Ok thanks that's it very appreciated that service
Does it work?
Yes
Wonderful!
Is there anything else I can do for you today?
No that's all and thanks
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
Ok
I wish you have a good day!
U 2
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