Hello, thank you for using Howly.
Customer Reply
Have recently acquired updated iPhone down loaded versa 4 app, connected to Fitbit, got it synchronised, and it showed correct time.
I see. What FitBit do you have, the one where it shows incorrect time?
Customer Reply
I then returned to family home and versa4 Fitbit where original set up took place, the Vera 4 Fitbit then started showing Calgary time.
versa 4
versa 4
Got you!
If your Fitbit is showing the time wrong, I recommend making sure that the time zone setting is correct by doing the following from your Fitbit app:
1. From the Fitbit app dashboard, tap the Account icon.
2. Tap Advanced Settings.
3. Under Time Zone, turn off the Set Automatically option.
4. Tap Time Zone and select the correct time zone.
5. Sync your tracker.
If your Fitbit is showing the time wrong, I recommend making sure that the time zone setting is correct by doing the following from your Fitbit app:
1. From the Fitbit app dashboard, tap the Account icon.
2. Tap Advanced Settings.
3. Under Time Zone, turn off the Set Automatically option.
4. Tap Time Zone and select the correct time zone.
5. Sync your tracker.
Customer Reply
Went to fit bit app, opened it but was unable to get to Account icon
What do you see instead?
Customer Reply
just the face showing the daily exercise record, with no tab relating to account
Can you send me a screenshot of what you see, please?
Customer Reply
Have screen shot but no e mail address to forward it to
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 178402
Have sent photo of screen shot
Type: image/png
Size: 178402
Have sent photo of screen shot
Thanks for screenshot
Please tell me you tried to reboot the device?
Please tell me you tried to reboot the device?
Customer Reply
yes, I downloaded the Versa App to my new phone, got it set up and working correctly showing correct UK time.
And now it working correctly?
Customer Reply
Using my personal wi fi, then asked my son, who had returned to Calgary to delete the Versa 4 app on his iPhone.
I returned to family home, and Fit bit started showing Calgary time. I have tried repeatedly to get Fitbit synchronised to my IPhone. It shows my activity current activity but as if I am operating in Calgary time.
do I need to delete the Versa 4 app on my phone and start whole process again?
I returned to family home, and Fit bit started showing Calgary time. I have tried repeatedly to get Fitbit synchronised to my IPhone. It shows my activity current activity but as if I am operating in Calgary time.
do I need to delete the Versa 4 app on my phone and start whole process again?
I see.
Please let's try to do that.
You can delete and again install the Fitbit app.
Please let's try to do that.
You can delete and again install the Fitbit app.
Customer Reply
ok, will try that! Thanks for help. Will get back to you if it fails
We are available 24/7, you can refer your questions anytime.
Customer Reply
Got it sorted, using your first suggestion, as I discovered how to get to account, and eventually to time zone. Adjusted time zone, resynchronised fit bit to app. Now showing UK time.
Well done!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
thank you for your help.
You`re welcome!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Customer Reply
just a ‘brain’ transplant!
Happy that can help you to resolve your issue. You`re also doing great!
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