Hello, thank you for using Howly.
Could you please tell me the brand and model of your TV?
Noted! Thank you!
If you'd like to use a Roku streaming device with your TV, you will need a Roku account. You can either create it on your TV or create it using any other device and then link your TV and your Roku account.
Is there any message from Roku when you turn on your TV?
I'm trying to insert it now
It won't fit my TV. Let me try another one
Sure! Take your time!
Is it a small black Roku Box you are trying to connect to your TV?
This TV is a Samsung
Please note that Roku devices can be either small one or a bigger one, which looks like a square box. Could you please specify which one you'd like to connect to your TV?
It is installing now
Ok ot is done
It is asking for my email
Can you, please, give the answer to my question, so I can get a better idea of the situation?
Okay, thank you for clarifying.
Now, please launch the Roku app on your TV.
It's plug in
The program, which was installed on your TV, was Roku app, right?
I guess so
Okay, can you open the Home page on your Samsung TV and search for the Roku app there?
It's not letting me
What do you see on your TV screen now, *****?
I think it is working. It is doing a channel update
Okay, got it!
Okay, what do you see there now?
It is talking to me
Okay, don't worry!
It is a standart setup process, just follow the prompts and it will be alright!
I'm good I think. Thank you for your help
Sure, you are always welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Thanks again. Have a great day
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