Updated: March 26, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

Can'nt seem to transfer old phone number to new phone!

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Thank you,nice to meet too

Please tell me how you try to transfer the old number to the new phone?

Customer Replay

I went through thje steps I was instructed to; all the Data was transfered but my phone number.

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You mean you can't transfer data from your SIM card to your new phone?

Customer Replay

I"m not sure which?

Why do you think your old number didn't transfer to your new phone?

Customer Replay

I'm not sure, everything else seemed to have trancferd?

Please tell me the name of your carrier

Customer Replay



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Thank you
Please tell me if you did a sim swap or do you think that your number might not transfer to your new phone for another reason?

Customer Replay

I was'nt informed about Swapping sim cards!

If you didn't do it yourself, it means that this operation was not performed

Customer Replay

I put the new sim card into the new phone?

If you haven't already done so, yes.

Customer Replay

Like I mentioned before, I think all the data from my old phone was trasfered but the phone number!

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If you have inserted your sim card into your new phone your phone number should transfer automatically
Did you put your SIM card in your new phone?

Customer Replay

No.I did'nt transfer old sim to new phone;now it seems like I should?

Please do it

Customer Replay

Thank you very much,and have a very GOOD DAY!!!

I'm so glad I could help!
Do you have any additional questions I can help you with?

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