Created: November 1, 2022

Cannot sign up

Last Edit: November 2, 2022
Henry Miller
Henry Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Henry Miller
Henry Miller Tech Expert & Writer
Nice to meet you, *****!
Could you please specify which account you're referring to?
Customer Reply
Neon
Henry Miller
Henry Miller Tech Expert & Writer
Are you referring to https://app.neonsso.com/ ?
Customer Reply
Yes
Interested in 7day trial
Henry Miller
Henry Miller Tech Expert & Writer
Noted, thank you
Could you please tell me if there's a specific product you want to try?
Customer Reply
Neon movies
Henry Miller
Henry Miller Tech Expert & Writer
So you're trying to sign up for Neon TV?
Customer Reply
Yes
Henry Miller
Henry Miller Tech Expert & Writer
You can sign up by following this link: https://www.neontv.co.nz/signup/plan
Customer Reply
Neon all set up but on my Home Screen I push neon,
Henry Miller
Henry Miller Tech Expert & Writer
Yes?
Customer Reply
sorry didn’t complete sentence.
Henry Miller
Henry Miller Tech Expert & Writer
Sure, no problem
Customer Reply
Wont go any further than showing Neon.
Henry Miller
Henry Miller Tech Expert & Writer
I see
Customer Reply
I have now 2 apps, one app say Neon and the other neonnz.
both don’t go any further
Henry Miller
Henry Miller Tech Expert & Writer
Have you signed up with Neon on their website, linked in my message below neontv.co.nz/signup/plan
Customer Reply
Signed up already to go
Henry Miller
Henry Miller Tech Expert & Writer
Ok, good
Customer Reply
maybe it’s a malfunction with my iPad!
Henry Miller
Henry Miller Tech Expert & Writer
What happens when you tap the Neon one?
Is there a sign in screen?
Customer Reply
Absolutely nothing.No sign in.
Henry Miller
Henry Miller Tech Expert & Writer
You just see an empty screen?
Customer Reply
Neon
Henry Miller
Henry Miller Tech Expert & Writer
And there's no sign in button anywhere on the screen?
Customer Reply
No
Henry Miller
Henry Miller Tech Expert & Writer
Understood
Customer Reply
maybe remove those two apps and start again.
Henry Miller
Henry Miller Tech Expert & Writer
Yes, please uninstall them 👍
Customer Reply
On to it
Henry Miller
Henry Miller Tech Expert & Writer
Then please reinstall it again by following the link below:
apps.apple.com/nz/app/neon-tv/id893849629
Customer Reply
Neon no i mean
Henry Miller
Henry Miller Tech Expert & Writer
Not to restart but to reinstall.
Did you follow the link, I sent?
Customer Reply
Yes that’s how I able to sign up
Henry Miller
Henry Miller Tech Expert & Writer
So did you install the app again, *****?
Customer Reply
thats why I’m asking which app should I reinstall
Henry Miller
Henry Miller Tech Expert & Writer
I gave you the link to the App. Neon TV.
https://apps.apple.com/nz/app/neon-tv/id893849629
You were removing two apps and I game you a link to install another.
Customer Reply
All sorted Hnry.Thankyou so much%🌺
Henry Miller
Henry Miller Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
🌺
Henry Miller
Henry Miller Tech Expert & Writer
😊