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Cannot sign up
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please specify which account you're referring to?
Neon
Are you referring to https://app.neonsso.com/ ?
Yes
Interested in 7day trial
Noted, thank you
Could you please tell me if there's a specific product you want to try?
Neon movies
So you're trying to sign up for Neon TV?
Yes
You can sign up by following this link: https://www.neontv.co.nz/signup/plan
Neon all set up but on my Home Screen I push neon,
Yes?
sorry didn’t complete sentence.
Sure, no problem
Wont go any further than showing Neon.
I see
I have now 2 apps, one app say Neon and the other neonnz.
both don’t go any further
Have you signed up with Neon on their website, linked in my message below neontv.co.nz/signup/plan
Signed up already to go
Ok, good
maybe it’s a malfunction with my iPad!
What happens when you tap the Neon one?
Is there a sign in screen?
Absolutely nothing.No sign in.
You just see an empty screen?
Neon
And there's no sign in button anywhere on the screen?
No
Understood
maybe remove those two apps and start again.
Yes, please uninstall them 👍
On to it
Then please reinstall it again by following the link below:
apps.apple.com/nz/app/neon-tv/id893849629
Neon no i mean
Not to restart but to reinstall.
Did you follow the link, I sent?
Yes that’s how I able to sign up
So did you install the app again, *****?
thats why I’m asking which app should I reinstall
I gave you the link to the App. Neon TV.
https://apps.apple.com/nz/app/neon-tv/id893849629
You were removing two apps and I game you a link to install another.
All sorted Hnry.Thankyou so much%🌺
Is there anything else I can do for you today?
🌺
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