Updated: April 04, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

Cannot sign up

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Could you please specify which account you're referring to?

Customer Replay

Neon

image

Customer Replay

Yes
Interested in 7day trial

banner 3
author

Noted, thank you
Could you please tell me if there's a specific product you want to try?

Customer Replay

Neon movies

author

So you're trying to sign up for Neon TV?

Customer Replay

Yes

author

You can sign up by following this link: https://www.neontv.co.nz/signup/plan

Customer Replay

Neon all set up but on my Home Screen I push neon,

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Customer Replay

sorry didn’t complete sentence.

author

Sure, no problem

Customer Replay

Wont go any further than showing Neon.

Customer Replay

I have now 2 apps, one app say Neon and the other neonnz.
both don’t go any further

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author

Have you signed up with Neon on their website, linked in my message below neontv.co.nz/signup/plan

Customer Replay

Signed up already to go

author

Ok, good

Customer Replay

maybe it’s a malfunction with my iPad!

author

What happens when you tap the Neon one?
Is there a sign in screen?

Customer Replay

Absolutely nothing.No sign in.

author

You just see an empty screen?

Customer Replay

Neon

author

And there's no sign in button anywhere on the screen?

Customer Replay

No

author

Understood

Customer Replay

maybe remove those two apps and start again.

author

Yes, please uninstall them 👍

Customer Replay

On to it

author

Then please reinstall it again by following the link below:
apps.apple.com/nz/app/neon-tv/id893849629

Customer Replay

Neon no i mean

author

Not to restart but to reinstall.
Did you follow the link, I sent?

Customer Replay

Yes that’s how I able to sign up

author

So did you install the app again, *****?

Customer Replay

thats why I’m asking which app should I reinstall

author

I gave you the link to the App. Neon TV.
https://apps.apple.com/nz/app/neon-tv/id893849629
You were removing two apps and I game you a link to install another.

Customer Replay

All sorted Hnry.Thankyou so much%🌺

author

Is there anything else I can do for you today?

Customer Replay

🌺

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