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Can you help me,I would like to cancel my frendly tv service?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Of course, I'd be happy to help! On what device would you like to cancel Frndly TV service, sir?
I ordered last night, for my phone
I see, did you create an account using your phone?
if you need to know what phone I have, it’s an I phone 11
I see. Could you please tell me what service handled the billing? It is Frndly TV directly, Roku or Amazon?
I’m not sure, I believe I did, I believe I used a password to log in
Got it. Did you download the Frndly TV app on your phone or were you accessing the website using your browser?
I thought it was directly with frendly tv
i used my browser
Ok, very well.
when I look for an app on my phone, I can’t see one though, so I don’t know where it’s at
It's okay! We'll use the browser instead.
Please follow the instructions below to cancel the subscription:
- On your browser, go to this link below:
https://watch.frndlytv.com/. - Make sure to login to your account.
- Open your Profile page.
- Select Subscriptions or Billings.
- Choose Cancel Subscription.
NOTE: You will immediately receive a cancellation confirmation email. If you do not receive this email, your cancellation request did not fully process and your account has not been cancelled.
I hate to admit this, I’m pretty dumb when it comes to my electronics
It's alright, sir, I'm here to help you out, after all. If any of the steps are not clear, feel free to ask as many questions as you like, I'll clarify them for you!
It didn’t ask me to login, I went right to the tv menu
That's good! It means you were already logged in, the browser remembered the previous session.
ok, is that a good thing?
Very good :) Are you able to Open your profile page?
you mean from frendly tv
Yes, from Frndly TV.
I found out on that page on how to cancel my subscription, thank you again for all your help
I am so happy to hear it, sir :)
Ok, have a great day
I am so pleased to see your issue got resolved!
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