Assistance in programming thermostat

Nice to meet you, *****!
Could you clarify the model of your thermostat?

Did you install it?

Okay.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.

Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.

Press and hold Menu and + buttons for approximately 5 seconds to enter the advanced menu.

I don't think that was our service a year ago.

Let's try resetting a Honeywell Thermostat
Power off the thermostat and remove the batteries. Put the batteries in the wrong way, with negative to positive and positive to negative. Wait ten seconds and put them back in the correct way. Your thermostat will be reset to factory settings.

What you can see on your thermostat screen?

Thanks
Here are the instructions that we need to follow.

1. Press and hold Menu and + buttons for approximately 5 seconds to enter advanced menu.
2. Press Select to enter System Setup menu.
3. Press Select to cycle through System Setup numbers.
4. Press + or - to change values or select from available options.
5. Press Select to save changes and advance to the next System Setup number.
6. Once you have cycled through all of the System Setup numbers, “Done"" is displayed. Press Select to save and exit. To save and exit early, press Home to return to the Home screen.

Let me know if something isn't clear, or if you need additional assistance.

Sure, take your time, *****

Have you finished all steps?

Let me clarify, this is a new thermostat you want to set, correct?

Can you please tell me in detail what the problem is with your thermostat?

Now I understand the problem. Thanks for the additional information. Stay in chat, please.

Got it, thanks

You can try to connect it to the wall

Got it. Stay in chat, please, I need a few minutes.

What happens when you press unlock?

Understood. Thanks for additional information
Press Menu on the thermostat.
Press + or - to go to LOCK. Press Select.
Press + or - to go to OFF, PART, or ON, and then press Select.
To unlock the keypad, press the CENTER button and then enter the password “1234”. To enter the password, press + or - to change the first digit of the number. Then press Select. Repeat this process to enter the second through fourth digits of the number. Once all four numbers have been entered, press Select again.
This will unlock the keypad.
If the code is incorrect, the screen will flash the lines ""--"".
Press Back to go back a step to enter the correct number and press Select.

Thank you for the picture!
When you are pressing the + and - button is anything changing?

Got you

Please, press the Home option

Got you
Please, follow the instructions below:

1. Press the CENTER button and then enter the password “1234”. To enter the password, press + or - to change the first digit of the number. Then press Select. Repeat this process to enter the second through fourth digits of the number. Once all four numbers have been entered, press Select again.
2. This will unlock the keypad.

Please, follow my instructions from above

You would need to enter password "12345"
To enter the password, press + or - to change the first digit of the number. Then press Select. Repeat this process to enter the second through fourth digits of the number. Once all four numbers have been entered, press Select again.

Were you able to input the password?

Once you see the number 5
You would need to change it to "1" using the "-" button
Then press Select.
Then following the same instruction you would need to change it to "2"
Then press Select.
Repeat this process to enter the second through fourth digits of the number.
So eventually it will be 12345 on the screen
Then you would need to press Select again.

Were you able to input 1234?Press Back to go back a step to enter the correct number and press Select.

Yes. We done
Do you have any additional questions I can help you with?