Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
May I know which device you're trying to watch it on?
Watching it on my smart tv
Got, it, through their app, right?
My Netflix working fine on it
Yes
Can you tell me word-for-word the message you're getting when trying to watch Amazon Prime, please?
It just goes to the start of watching prime video telling me to join but when I try that it's says I'm already a member of prime and it won't lete go any farther
Okay, got it
Please visit this page and let me know if you can see your Prime Video subscription listed there: https://www.amazon.com/yourmembershipsandsubscriptions
Don't see it
But it's telling me I already have an account and won't let me sign up again
Are you sure you're logged into the same Amazon account on both devices?
Yes
Do u have a number I can call pls
Okay, can you try fully turning the TV off and then back on again, please?
I'm sorry, we can only offer support via live chat right now
Yes I can do that
Please do and let me know how it goes!
I will it's booting back up now
Okay, in the meantime, can you tell me if you saw your regular Amazon Prime subscription on that page I've sent you the link to?
No
Still not working
Okay, got it
May I know the model of your Smart TV, please
Just keeps telling me to sign up wen I try and I press continue takes me back to homepage but won't let me on it
It's a toshiba
When you're on the homepage, do you the Settings icon at the top?
Everything else works the way it should
Okay
Do I go to settings
Yes, please do
Then, you see the option to Sign Out of your account
Please select that
I'm on settings nothing is on it doesn't give me that option that I can see
Can you list the options it gives you, please?
It gives me inputs notifications, account and profile settings,network, display and audio, applications, equipment control live tv, remotes and Bluetooth devices, al Xa, preferences, sleep timer device and software, accessibility and help
That's wat I get on settings
Please go to Account and Profile settings
Kk
Do you see the option to sign out there?
No
Is there an option to log in instead, perhaps?
One says Amazon account
Yep, can you select that?
One says sync Amazon account
That says when u select deregister
Yes, please select Deregister
Kk so I pressed detegister
It's deregistering my tv
Great, after it's done, please let me know if it gives you the option to register/log in again!
It's asking me to pick either fullvor basic
Do I pick one of them
Is there an option to skip that?
No
I have to choose one
Let's go with basic for now, then
I'd rather pick full is that okay
Sure!
Now it says have an account sign in or new to Amazon create an account
Which one do I choose
Please sign in to your Amazon account!
Now it says step 1 sign in to your Amazon account at amazon.ca/code then step 2 when prompted enter this activation code to register your device baufry
Yep, you can do that on your phone, computer or tablet
Just make sure you're logged into your Amazon account first
So I'm trying prime video again
Yes, after logging in, please try watching something again
It's Tell ng me to start my thirty day free trial do I do that again
Yes, please
K it did it thank u so much
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank u I appreciate it so much god bless
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