Created: October 17, 2022

Amazon Prime Video issue

Last Edit: November 20, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
May I know which device you're trying to watch it on?
Customer Reply
Watching it on my smart tv
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got, it, through their app, right?
Customer Reply
My Netflix working fine on it
Yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Can you tell me word-for-word the message you're getting when trying to watch Amazon Prime, please?
Customer Reply
It just goes to the start of watching prime video telling me to join but when I try that it's says I'm already a member of prime and it won't lete go any farther
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, got it
Please visit this page and let me know if you can see your Prime Video subscription listed there: https://www.amazon.com/yourmembershipsandsubscriptions
Customer Reply
Don't see it
But it's telling me I already have an account and won't let me sign up again
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Are you sure you're logged into the same Amazon account on both devices?
Customer Reply
Yes
Do u have a number I can call pls
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, can you try fully turning the TV off and then back on again, please?
I'm sorry, we can only offer support via live chat right now
Customer Reply
Yes I can do that
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please do and let me know how it goes!
Customer Reply
I will it's booting back up now
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, in the meantime, can you tell me if you saw your regular Amazon Prime subscription on that page I've sent you the link to?
Customer Reply
No
Still not working
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, got it
May I know the model of your Smart TV, please
Customer Reply
Just keeps telling me to sign up wen I try and I press continue takes me back to homepage but won't let me on it
It's a toshiba
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
When you're on the homepage, do you the Settings icon at the top?
Customer Reply
Everything else works the way it should
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay
Customer Reply
Do I go to settings
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, please do
Then, you see the option to Sign Out of your account
Please select that
Customer Reply
I'm on settings nothing is on it doesn't give me that option that I can see
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Can you list the options it gives you, please?
Customer Reply
It gives me inputs notifications, account and profile settings,network, display and audio, applications, equipment control live tv, remotes and Bluetooth devices, al Xa, preferences, sleep timer device and software, accessibility and help
That's wat I get on settings
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please go to Account and Profile settings
Customer Reply
Kk
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you see the option to sign out there?
Customer Reply
No
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Is there an option to log in instead, perhaps?
Customer Reply
One says Amazon account
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yep, can you select that?
Customer Reply
One says sync Amazon account
That says when u select deregister
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, please select Deregister
Customer Reply
Kk so I pressed detegister
It's deregistering my tv
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Great, after it's done, please let me know if it gives you the option to register/log in again!
Customer Reply
It's asking me to pick either fullvor basic
Do I pick one of them
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Is there an option to skip that?
Customer Reply
No
I have to choose one
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Let's go with basic for now, then
Customer Reply
I'd rather pick full is that okay
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sure!
Customer Reply
Now it says have an account sign in or new to Amazon create an account
Which one do I choose
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please sign in to your Amazon account!
Customer Reply
Now it says step 1 sign in to your Amazon account at amazon.ca/code then step 2 when prompted enter this activation code to register your device baufry
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yep, you can do that on your phone, computer or tablet
Just make sure you're logged into your Amazon account first
Customer Reply
So I'm trying prime video again
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, after logging in, please try watching something again
Customer Reply
It's Tell ng me to start my thirty day free trial do I do that again
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, please
Customer Reply
K it did it thank u so much
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank u I appreciate it so much god bless
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.