I got a charge for CBI*WINZIP on my credit card – what to do?

Updated: June 16, 2023
6 min read
I got a charge for CBI*WINZIP on my credit card – what to do?
by Hanna Finley
Tech Expert & Writer
Checked by
Quality Control team

Online shopping can often lead to fake schemes to steal money. So that’s the first thing you think about when you see notifications like a charge for CBI*WINZIP in your banking app. However, in this instance, it’s not hackers who are trying to defraud you. It’s a real company that just takes a fee for its services. Keep reading to find out what is going on with your credit card.

Before we start

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What is WinZip?

WinZip is a Windows application that allows users to store and compress documents to keep or share them.

The application offers many instruments for system integration. Their premium services include uploading particular subsidiary types of archive files along with generating Zip archives.

How to cancel your subscription

If you noticed a charge for CBI*WINZIP on your credit card, it was probably for a subscription extension. WinZip provides a confirmation email with all the details of your purchase for every transaction. You can check a spam mailbox if you haven’t received such an email.

The WinZip subscription renews itself regularly once a year to guarantee you further access to the application.

You can cancel your membership at any time if you decide you no longer want to use or have access to the program. Once you follow the steps below, any automatic continuing subscriptions or charges will stop:

  1. Open your confirmation order email, and press the “Cancel your subscription” button or follow the similar link to start the foreclosure process.
  2. If you can't find your order confirmation email, deactivate your membership by turning to Cleverbridge, the company’s payment partner.
How to cancel your subscription

Try to report that to your bank

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If you are sure you never purchased the WinZip tool, it’s better to turn to your credit card issuer. Maybe fraudsters have stolen your financial information.

Email or call your bank to dispute the charge for CBI*WINZIP. The bank will then get in touch with that business and look into the situation.

Also, you can start a PayPal dispute or check the websites for VISA or Mastercard to seek assistance.

Notify the bank about debiting credit card

How to Refund the wrong charge?

If you made an accidental subscription, you can make a refund. The main condition is to request a refund within 30 days. Then you are entitled to a full refund. To get your CBI WinZip charge back, you need to do these steps:

  • First, you need to cancel the WinZip subscription for the software that you made by accident. Once you cancel your subscription, the automatic charge will be canceled. Your card will now not be charged.
  • You can request a refund after cancelling. If 30 days have not passed since you paid, you must apply for a WinZip refund. You can apply for a refund here. In this form, you need to provide your information and describe the reason why you should get a refund. The support team will review your refund request within 5 working days. If the refund is approved, your money will be credited back to your card within 24 hours.

Please Note! You will only be able to claim a refund if you have made your subscription via the official CBI WinZip Store. If you have subscribed through a third-party service, you won't be able to get a refund


So what is a charge for CBI*WINZIP on your credit card? Most likely, it's a fee for a subscription you purchased and forgot to cancel. But don’t panic – it’s a common problem, and the methods above may help you fully resolve it!

Howly expert is ready to help you with your Windows problem


Donna Hughes
June 12, 2023
I want to cancel winzip
1 reply
  1. Howly
    June 12, 2023
    Donna Hughes , hello! Thank you for your question. If you need personal expert advice, please type your question in the Chat window at the top of this page. Howly experts are always there to help you! 

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