Fix PC Doctor Module High CPU Usage: Easy

Author: Aleksandr Kamennyi

Troubleshooting Guide

  1. Introduction
  2. What is a PC Doctor?
  3. Is PC Doctor a virus or malware?     
  4. How did it get on my computer?        
  5. Troubleshooting the PC Doctor Dell SupportAssist high CPU usage    
    1. Through the SupportAssist    
    2. Through the Services
  6. How to remove the PC Doctor from the computer    
  7. Final Thoughts

You feel that your PC starts running slow, and you find the PC Doctor Module tool. Why does it use so many system resources? What is PC Doctor Module: real app or malware?

The eligible PC Doctor Module is one of the apps from the preinstalled diagnosis pack on Dell laptops. It’s not a virus – just a system scanner that helps find issues in the system. But some apps try to mimic the PC Doctor, while in reality, they are ad malware.

Check out the troubleshooting guide on how to solve high CPU on the PC Doctor Module in 10-15 minutes.

What is a PC Doctor?

Dell SupportAssist

It’s a part of the Dell SupportAssist tool that is preinstalled on most models of Dell laptops. This tool sends you personalized recommendations that help you optimize the computer. You can remove programs and update some system parts directly from this app.

Dell PC Doctor detects the issues and notifies you when it finds the problem. Moreover, this app offers you a suitable solution and access to Dell Support agents.

PC Doctor Dell Support regularly runs system scans. By default, it scans the hardware and software once a month. The app checks everything simultaneously, causing spikes in the CPU. What to do? Turn off the automatic scans — it will solve the problem. Or you can set those scans at different dates and times. It will lower the CPU levels too.

Is PC Doctor a virus or malware?

Original Dell PC Doctor Module is an ordinary scanner app. But some malware tries to copy the look of this app. Check the installation address to find the truth. Follow the next path:

  1. Run Task Manager. There are two ways to do it. Right-click on the Windows icon and find the “Task” line. Or you can type “Task” in the search bar near Windows.
  2. Go to the Processes.
  3. Select the PC Doctor.
  4. Right-click on it. Choose the “Go to details.”
  5. Pick an “Open location.”

If you see this following path, you don’t need to worry. It’s the real PC Doctor Dell SupportAssist. Turn off the automatic scan and run it manually, lowering CPU usage.

C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\7.1.1234.56 (version of the app installed on your computer)

If the path looks different, delete the app as soon as possible. It’s a malware tool that tries to look like an app. Just remove the Dell SupportAssist Agent virus from your computer. If it has installed other apps on your laptop, delete them too. They are all the malware.

How did this software get on my computer?

What is a PC Doctor for Windows, and do I need it? That’s the question many Dell users ask themselves when they see an icon of this tool.

This app is available only for Dell laptops. You can download it from the Dell website only for suitable laptop models. But downloading from third-party web resources can be a scam.

Dell Support Assist Agent virus often gets on your computer when you download other apps that promise to optimize computer performance. But as you guessed, it only makes it all worse. Fake Windows 10 PC Doctor runs ads that will display in your browser even if you have an ad blocker on your PC. Some of those ads may lead you to scam websites. Those websites may steal your data or use your PC resources for mining. So it’s better to remove the fake tool once you detect it. 

Here are some symptoms that help you understand that you have the scam version of the PC Doctor app:

  • You see ad banners on most websites;
  • Pages switch the text to the hyperlink;
  • You have dozens of browser pop-ups daily;
  • You have other unwanted freshly installed apps on your PC.

If you have at least 1 or 2 symptoms from this list — delete the PC Doctor Dell Support Assist immediately. It will save your PC from possible harm. From now on, carefully check which apps you choose to download.

Troubleshooting the PC Doctor Dell SupportAssist high CPU usage

An eligible app from Dell runs a lot of tests simultaneously. So, it’s usually to see PC Doctor Module 100 CPU usage. Doing basic tasks such as typing in a text editor or browsing the web becomes uncomfortable. There are two ways to troubleshoot the app to consume less CPU in the working process. You can try any method you want: they both work well and turn off the automatic tests.

Through the SupportAssist

How to troubleshoot SupportAssist

It’s the easiest way to optimize PC Doctor. You need to open the Dell app and turn off the auto-scans of the system. Use this instruction:

  1. Open Dell SupportAssist. You can find it in the list of your apps on the Windows menu. Also, you can quickly call it by typing “Support Assist”  in the search bar near the Windows icon.
  2. Go to Scheduled Scans.
  3. Pick the gear icon. 
  4. Turn off “Automatic scans.”

From now and then, you’ll need to start scans manually. Your Dell laptop will not launch the PC Doctor module automatically. If you want to scan your system, open the AlsoPC Doctor app and run a manual scan.

You can change the schedule and number of tests done simultaneously or get a different plan for every test. Open the app, go to the Settings tab, and set an appropriate timing for scan and optimization. Put at least 2-3 hour gaps between the scans, so your PC will have enough time to cool down.

Through the Services

Troubleshoot Dell PC Doctor through Services

Here is another way you can change PC Doctor Dell Support. Follow the next steps:

  1. Press the Win+R buttons. This action will open the “Run” app.
  2. Type there services.msc and confirm it.
  3. When you are in the Windows Services, find a SupportAssistAgent line.
  4. Double-click on it.
  5. Go to the General tab.
  6. Find a Startup type. Switch it to Automatic (delayed).

It will shut down the tool and prescheduled scans too. Why do we recommend doing it? When you open this app, it runs the scheduled scans. So you should change the scans plan so that tests don’t overlap.

How to remove the PC Doctor from the computer

Remove the Dell SupportAssist from the computer

Dell Support team asks users to keep the PC Doctor app on the computer. Because if you face software or hardware problems, it will be easier for them to help you. But it’s not necessary, so you can delete the app and install it again when you need it. There are a few ways to remove a PC Doctor from a Windows laptop. Here is how you can do this:

  1. Go to the Settings.
  2. Find Apps.
  3. Select PC Doctor Toolbox.
  4. Click on the “Uninstall” option.
Uninstall the Dell SupportAssist app from the PC

There is also an alternative way to delete PC Doctor Dell Support. It will work on most laptops with OS Windows 8.1 and later. Follow the next instructions:

  1. Right-click on the Windows icon or press the Win+X combo. It will open the short Windows menu.
  2. Find Apps and Features.
  3. Look for Dell SupportAssist.
  4. Click on the Uninstall button.

Congratulations! You have deleted the app from your PC. You can download the program from the official website when you need to check your system resources.

Note that an infection that pretends to be Dell Support Assist will have a slightly different name. Sort apps by the date and delete the latest installed apps. After this, scan your computer with antivirus to make sure you are removing the malware.

Final Thoughts

When you see that the PC Doctor uses a lot of CPU, the only question that you have in mind is, “What is PC Doctor’s communications manager? The next – is, “How to troubleshoot or delete it?”

We understand this situation and advise you to check the app’s location to find out whether you’re dealing with an official app or malware software. If it’s the official Dell app, and you can troubleshoot or delete it from your laptop. After that, you will need to run all the system scans manually. Deleting the app will remove it from the PC. The decision is up to you.

But if the path is different or you’ve got a lot of ad banners and pop-ups recently — it’s the scam app that tries to look like a real one. Consider deleting it as soon as possible.

And if you still need some help distinguishing a genuine app from a computer virus, Howly experts are always online to consult you!