Created: December 13, 2022

When I turn off my LG TV it also turns off my Humax Freesat box

I don't want it to do this as I use Free sat to listen to radio statiosn. (Free View is severly limited here)
Last Edit: January 6, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
It's down to CEC HDMI control on the LG TV. LG calls the system Simplelink. Look for it in the TV setup options and turn it off.
Customer Reply
OK can you wait until I find it?
Samanta Jones
Samanta Jones Tech Expert & Writer
Sure thing. Let me provide detailed instructions for you
Customer Reply
Please
Samanta Jones
Samanta Jones Tech Expert & Writer
1. Press the HOME button on the remote control and select Setting icon at the top right.
2. Go to All Settings icon > General and select SIMPLINK to OFF. (HDMI-CEC).
3. Set SIMPLINK (HDMI-CEC) to OFF.
4. Configure the Auto Power Sync settings to OFF.
Let's try this one and tell me how it goes, please.
Customer Reply
Step 2...I have gone to home and selected Setting on the top right of the remote.
Gone to General but can't find Simolink
Sorry Simplink
Samanta Jones
Samanta Jones Tech Expert & Writer
What model of TV do you have?
Customer Reply
Wait one
Samanta Jones
Samanta Jones Tech Expert & Writer
Take your time
Customer Reply
LG32LM6370PLA
Samanta Jones
Samanta Jones Tech Expert & Writer
Try to look at the "Connections" tab - then click on the "Device connection settings".
Customer Reply
OK I have several choices up now
Samanta Jones
Samanta Jones Tech Expert & Writer
Please provide me with those options.
Customer Reply
Set top box; Blu Ray/DVD; Home theatre; Bluetooth/sound bar; speaker/headphones; game console; smartphone; PC; external storage; other box
Should say set top box/ott is the first choice in the list
Samanta Jones
Samanta Jones Tech Expert & Writer
You have entered through the "connections" tab, right?
Customer Reply
Yes. I am now on the DEVICE CONNECTOR page
Samanta Jones
Samanta Jones Tech Expert & Writer
Let's try this one from the beginning. Please open the "Settings" app and then press "General" and tell me what you see there.
Customer Reply
OK
Samanta Jones
Samanta Jones Tech Expert & Writer
👍
Customer Reply
Language; LOCATION; Time and date; Timers; AI Service; Account management; Eco Mode; About this TV; Additional Settings
Samanta Jones
Samanta Jones Tech Expert & Writer
Is there any way you can scroll down or that's all options available?
Customer Reply
Opening Additional settings now
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok
Customer Reply
Home settings; Quick Start+; Advertisment; Standby light; LG Wirless keyboard; Settings help; Screen saver; Home/store mode
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, thank you.
Could you please take a photo of the settings menu on your phone and send it to our email address? — help@howly.com
Customer Reply
OK Done
Samanta Jones
Samanta Jones Tech Expert & Writer
Yes, I received the picture
Is the menu scrollable further down, or "HOME/STORE MODE" is the last entry in it?
Customer Reply
Home?Store is the last entry
Samanta Jones
Samanta Jones Tech Expert & Writer
Then please step one level up and go from GENERAL to the CONNECTION menu
Customer Reply
OK done
Samanta Jones
Samanta Jones Tech Expert & Writer
Is there an entry titled SIMPLINK or HDMI-CEC entry in that submenu?
Customer Reply
There is refeerence to Simplink in the HDMI device settings box
Samanta Jones
Samanta Jones Tech Expert & Writer
Please open that reference
Customer Reply
Done and |I have Simplink turned on. Shou;d I turn it off?
Samanta Jones
Samanta Jones Tech Expert & Writer
Yes, please
Customer Reply
Done
Samanta Jones
Samanta Jones Tech Expert & Writer
Can you see "Auto Power Sync" in the same menu?
Customer Reply
Yes
Samanta Jones
Samanta Jones Tech Expert & Writer
Please set it to OFF as well
Customer Reply
It is off
Samanta Jones
Samanta Jones Tech Expert & Writer
OK
Now, please exit the menu and check if the issue is still there
Customer Reply
OK I will turn off the set and check
Samanta Jones
Samanta Jones Tech Expert & Writer
Thank you
Customer Reply
The freesat box is remaining on when the TV is off. Thank you very much for your help today
Samanta Jones
Samanta Jones Tech Expert & Writer
You are welcome, *****!
Is there anything else you need help with?
Customer Reply
Bye
Samanta Jones
Samanta Jones Tech Expert & Writer
Wish you a great evening and goodbye!
Customer Reply
No thanks
Samanta Jones
Samanta Jones Tech Expert & Writer
Please do not hesitate to reach me here at Howly 24 / 7 if you need more help

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