
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
It's down to CEC HDMI control on the LG TV. LG calls the system Simplelink. Look for it in the TV setup options and turn it off.
It's down to CEC HDMI control on the LG TV. LG calls the system Simplelink. Look for it in the TV setup options and turn it off.
Customer Reply
OK can you wait until I find it?

Sure thing. Let me provide detailed instructions for you
Customer Reply
Please

1. Press the HOME button on the remote control and select Setting icon at the top right.
2. Go to All Settings icon > General and select SIMPLINK to OFF. (HDMI-CEC).
3. Set SIMPLINK (HDMI-CEC) to OFF.
4. Configure the Auto Power Sync settings to OFF.
Let's try this one and tell me how it goes, please.
2. Go to All Settings icon > General and select SIMPLINK to OFF. (HDMI-CEC).
3. Set SIMPLINK (HDMI-CEC) to OFF.
4. Configure the Auto Power Sync settings to OFF.
Let's try this one and tell me how it goes, please.
Customer Reply
Step 2...I have gone to home and selected Setting on the top right of the remote.
Gone to General but can't find Simolink
Sorry Simplink
Gone to General but can't find Simolink
Sorry Simplink

What model of TV do you have?
Customer Reply
Wait one

Take your time

Try to look at the "Connections" tab - then click on the "Device connection settings".
Customer Reply
OK I have several choices up now

Please provide me with those options.
Customer Reply
Set top box; Blu Ray/DVD; Home theatre; Bluetooth/sound bar; speaker/headphones; game console; smartphone; PC; external storage; other box
Should say set top box/ott is the first choice in the list
Should say set top box/ott is the first choice in the list

You have entered through the "connections" tab, right?
Customer Reply
Yes. I am now on the DEVICE CONNECTOR page

Let's try this one from the beginning. Please open the "Settings" app and then press "General" and tell me what you see there.
Customer Reply
OK

👍
Customer Reply
Language; LOCATION; Time and date; Timers; AI Service; Account management; Eco Mode; About this TV; Additional Settings

Is there any way you can scroll down or that's all options available?
Customer Reply
Opening Additional settings now

Ok
Customer Reply
Home settings; Quick Start+; Advertisment; Standby light; LG Wirless keyboard; Settings help; Screen saver; Home/store mode

Ok, thank you.
Could you please take a photo of the settings menu on your phone and send it to our email address? — help@howly.com
Could you please take a photo of the settings menu on your phone and send it to our email address? — help@howly.com
Customer Reply
OK Done

Yes, I received the picture
Is the menu scrollable further down, or "HOME/STORE MODE" is the last entry in it?
Is the menu scrollable further down, or "HOME/STORE MODE" is the last entry in it?
Customer Reply
Home?Store is the last entry

Then please step one level up and go from GENERAL to the CONNECTION menu
Customer Reply
OK done

Is there an entry titled SIMPLINK or HDMI-CEC entry in that submenu?
Customer Reply
There is refeerence to Simplink in the HDMI device settings box

Please open that reference
Customer Reply
Done and |I have Simplink turned on. Shou;d I turn it off?

Yes, please
Customer Reply
Done

Can you see "Auto Power Sync" in the same menu?
Customer Reply
Yes

Please set it to OFF as well
Customer Reply
It is off

OK
Now, please exit the menu and check if the issue is still there
Now, please exit the menu and check if the issue is still there
Customer Reply
OK I will turn off the set and check

Thank you
Customer Reply
The freesat box is remaining on when the TV is off. Thank you very much for your help today

You are welcome, *****!
Is there anything else you need help with?
Is there anything else you need help with?
Customer Reply
Bye

Wish you a great evening and goodbye!
Customer Reply
No thanks

Please do not hesitate to reach me here at Howly 24 / 7 if you need more help
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