Updated: March 30, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

When I turn off my LG TV it also turns off my Humax Freesat box

I don't want it to do this as I use Free sat to listen to radio statiosn. (Free View is severly limited here)
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
It's down to CEC HDMI control on the LG TV. LG calls the system Simplelink. Look for it in the TV setup options and turn it off.

Customer Replay

OK can you wait until I find it?

author

Sure thing. Let me provide detailed instructions for you

Customer Replay

Please

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author
  1. Press the HOME button on the remote control and select Setting icon at the top right.
  2. Go to All Settings icon > General and select SIMPLINK to OFF. (HDMI-CEC).
  3. Set SIMPLINK (HDMI-CEC) to OFF.
  4. Configure the Auto Power Sync settings to OFF.
    Let's try this one and tell me how it goes, please.
Customer Replay

Step 2...I have gone to home and selected Setting on the top right of the remote.
Gone to General but can't find Simolink
Sorry Simplink

author

What model of TV do you have?

Customer Replay

Wait one

author

Take your time

Customer Replay

LG32LM6370PLA

image

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author


Try to look at the "Connections" tab - then click on the "Device connection settings".

Customer Replay

OK I have several choices up now

author

Please provide me with those options.

Customer Replay

Set top box; Blu Ray/DVD; Home theatre; Bluetooth/sound bar; speaker/headphones; game console; smartphone; PC; external storage; other box
Should say set top box/ott is the first choice in the list

author

You have entered through the "connections" tab, right?

Customer Replay

Yes. I am now on the DEVICE CONNECTOR page

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author

Let's try this one from the beginning. Please open the "Settings" app and then press "General" and tell me what you see there.

Customer Replay

OK

Customer Replay

Language; LOCATION; Time and date; Timers; AI Service; Account management; Eco Mode; About this TV; Additional Settings

author

Is there any way you can scroll down or that's all options available?

Customer Replay

Opening Additional settings now

Customer Replay

Home settings; Quick Start+; Advertisment; Standby light; LG Wirless keyboard; Settings help; Screen saver; Home/store mode

author

Ok, thank you.
Could you please take a photo of the settings menu on your phone and send it to our email address? β€” help@howly.com

Customer Replay

OK Done

author

Yes, I received the picture
Is the menu scrollable further down, or "HOME/STORE MODE" is the last entry in it?

Customer Replay

Home?Store is the last entry

author

Then please step one level up and go from GENERAL to the CONNECTION menu

Customer Replay

OK done

author

Is there an entry titled SIMPLINK or HDMI-CEC entry in that submenu?

Customer Replay

There is refeerence to Simplink in the HDMI device settings box

author

Please open that reference

Customer Replay

Done and |I have Simplink turned on. Shou;d I turn it off?

author

Yes, please

Customer Replay

Done

author

Can you see "Auto Power Sync" in the same menu?

Customer Replay

Yes

author

Please set it to OFF as well

Customer Replay

It is off

author

OK
Now, please exit the menu and check if the issue is still there

Customer Replay

OK I will turn off the set and check

author

Thank you

Customer Replay

The freesat box is remaining on when the TV is off. Thank you very much for your help today

author

You are welcome, *****!
Is there anything else you need help with?

Customer Replay

Bye

author

Wish you a great evening and goodbye!

Customer Replay

No thanks

author

Please do not hesitate to reach me here at Howly 24 / 7 if you need more help

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