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When I turn off my LG TV it also turns off my Humax Freesat box
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
It's down to CEC HDMI control on the LG TV. LG calls the system Simplelink. Look for it in the TV setup options and turn it off.
OK can you wait until I find it?
Sure thing. Let me provide detailed instructions for you
Please
- Press the HOME button on the remote control and select Setting icon at the top right.
- Go to All Settings icon > General and select SIMPLINK to OFF. (HDMI-CEC).
- Set SIMPLINK (HDMI-CEC) to OFF.
- Configure the Auto Power Sync settings to OFF.
Let's try this one and tell me how it goes, please.
Step 2...I have gone to home and selected Setting on the top right of the remote.
Gone to General but can't find Simolink
Sorry Simplink
What model of TV do you have?
Wait one
Take your time
LG32LM6370PLA
Try to look at the "Connections" tab - then click on the "Device connection settings".
OK I have several choices up now
Please provide me with those options.
Set top box; Blu Ray/DVD; Home theatre; Bluetooth/sound bar; speaker/headphones; game console; smartphone; PC; external storage; other box
Should say set top box/ott is the first choice in the list
You have entered through the "connections" tab, right?
Yes. I am now on the DEVICE CONNECTOR page
Let's try this one from the beginning. Please open the "Settings" app and then press "General" and tell me what you see there.
OK
Language; LOCATION; Time and date; Timers; AI Service; Account management; Eco Mode; About this TV; Additional Settings
Is there any way you can scroll down or that's all options available?
Opening Additional settings now
Home settings; Quick Start+; Advertisment; Standby light; LG Wirless keyboard; Settings help; Screen saver; Home/store mode
Ok, thank you.
Could you please take a photo of the settings menu on your phone and send it to our email address? — help@howly.com
OK Done
Yes, I received the picture
Is the menu scrollable further down, or "HOME/STORE MODE" is the last entry in it?
Home?Store is the last entry
Then please step one level up and go from GENERAL to the CONNECTION menu
OK done
Is there an entry titled SIMPLINK or HDMI-CEC entry in that submenu?
There is refeerence to Simplink in the HDMI device settings box
Please open that reference
Done and |I have Simplink turned on. Shou;d I turn it off?
Yes, please
Done
Can you see "Auto Power Sync" in the same menu?
Yes
Please set it to OFF as well
It is off
OK
Now, please exit the menu and check if the issue is still there
OK I will turn off the set and check
Thank you
The freesat box is remaining on when the TV is off. Thank you very much for your help today
You are welcome, *****!
Is there anything else you need help with?
Bye
Wish you a great evening and goodbye!
No thanks
Please do not hesitate to reach me here at Howly 24 / 7 if you need more help
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