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When I connect the speakers to the turntable audiotechnica LP120USB with the RCA chords no sound transfers
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Hi! *****
Nice to meet you, *****!
How can I help you?
Hi. I have just bought the audio technica LP120USB turntable and the audio engine A2+ speakers as a setup. The turntable is set up and working and the speakers work well when I connect them to my Bluetooth. They’re wired properly and both play without any difficulties. When I connect the speakers to the turntable with the RCA chords however no sound transfers and there is static noise. What should I do?
Allow me a few minutes, please, I'll check what is this issue can be caused by
Thanks
Thank you
Can you connect speakers to the turntable at least in any way, except for RCA chords?
No I wish
and I bought new RCA chords to see if the initial ones were faulty and I have the same issue
I see, allow me a minute, please
*****, could you please tell me, are you using the RCA chords that came with the device?
yes
and I also tried new ones as well
same issue with both
I see, have you checked the output for any damages?
yes. It’s all brand new
Since you've tried different cables, I think the issue might be with the turntable.
hmm possibly. But the RCA cables fit very loosely into the RCA inputs in the speakers
I meant the L and R outputs, can you please check then?
its as though they’re not really plugged in very well
i can’t notice any damage
Got you, *****. It is possible that the outputs are faulty, happens quite often with such devices.
When connected via Bluetooth, it works just fine?
Oh really. So I should maybe take the speakers back
yes Bluetooth works well
Ok, got it. One moment, there's one thing I think we should check.
Cool
Okay, can you please tell me if you tried connecting the device to your computer?
i have not tried
I'd like to check whether it's faulty when there's a connection via cable.
Do you have such an option?
yes I do
Let's try the turntable first.
Okay thanks give me a minute
Sure!
As you mentioned, the cables are not fitted a bit loosely, so there could be an issue with the turntable not being compatible with this set of speakers.
We'll connect the turntable to the computer first, and then the speakers. If both devices work properly, the possibility is high that they are simply not compatible with each other, but we'll see.
hmm I’m not sure how to get it playing on my computer but the input USB option is coming up
so I guess it means it’s registering a connection ?
Got you, one moment. Did you hear a noise when inserting the USB cable into the computer?
No
Noted.
But my music software logic pro registered the audio interface
Understood.
Can you please tell me whether your turntable is plugged into the power socket?
oh so it does work in my laptop
Turntable is on and working I just can’t connect to speakers
Good to know! Now the big moment is trying the speakers :)
haha okay here we go
do you want me to plug them into computer too?
Yes, please. And try playing some music, just to see if they're working properly.
Okay
Let me know how it goes.
yes it works
but that was not using RCA
No static noise, right?
no static noise
Got you, could you try using the RCA cables?
This sounds stupid sorry but can’t plug them into my laptop though
so don’t get what you mean
do you mean try again with RCA to turntable ?
No worries!
Is this what your RCA cables looks like?
Expert uploaded: Image.png
No I’ll send pic
Visitor uploaded: Image.png
It’s male to male
Awesome, thank you
No worriesb
Just verifying, the speakers are - Audioengine A2+ BT ?
yes
Thank you, one moment.
Thank you. This is an unbelievable service
Very happy to help :)
Ok, *****, thank you for waiting. Just checked, the speakers are compatible with the turntable, so I'm afraid this issue is definitely related to something else other than incorrect setup :(
Okay thanks. Any idea of what that could be ?
Faulty input jack or something ?
There's an option to try and connect the speakers to the computer, but you need a special adapter for that. If you bought them at the store, you can ask the sellers to check it.
I can already connect the speakers to the computer though
I mean using the cable connection, sorry.
all good okay that’s helpful. So I could possible connect turntable to speakers without RCA chords ?
Could use the USB chord from the turntable and buy an adapter to connect the USB to the different computer input in the speaker ?
Wish I could be a little more confident when telling you what the issue could be, but since I can't inspect the devices myself, I can only assume the issue is with the inputs, yes.
We'd have to try and connect the speakers using a cable to know for sure, whether we can blame the issue on the turntable or the speakers.
No that’s completely understandable, hard for you to know what’s up just by me trying to explain. So what exactly would you do from here?
Thank you for your understanding, *****! To be fair, I don't see any use in buying an adapter just to check whether the speakers work or not. However, if you have the opportunity to take the speakers to the shop you got them from, they would definitely have this cable and would be able to connect the speakers to one of the computers using it and check for any issues.
Okay thank you. How would connecting to the computer troubleshoot for issues though if I can already connect to my computer with no issues? I’m just taking a guess here I don’t know what I’m talking about but wouldn’t inspecting the RCA inputs / connection be beneficial?
It's refreshing having a customer be so curious about the reason :) Sure, I can see why it can be confusing. However, the Bluetooth connection is a bit different compared to the wired connection, a lot more faulty and many factors could be at play here.
Also, your suggestion to check the RCA inputs is also very good, since the cables fit loosely.
Haha thanks, I am curious !
did I mention that the speakers work when plugged into my computer
as well as connected to my iPhone via Bluetooth
but when I plug it into my computer I am using a different cord/ the old iPhone headphone Jack type of cord (the rounder one)
so that works, but it isn’t using RCA connection
so if speakers work with Bluetooth and cord connection to computer, seems as though the only time it isn’t working is RCA cable to turntable
Right, the difference in cables could play a part, you never really know when it comes to devices like these.
okay, thank you for your help, you’ve been very generous with your time and knowledge ! I will contact store provider
Very happy to help, it's been a pleasure chatting with you :) Really hope you'll get this sorted out as soon as possible.
In the meantime, you're welcome to come back in the chat any time, we're available 24/7.
thanks, have a good one !
Thank you, as well :) Have a great rest of your day!
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