Updated: March 22, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

When I connect the speakers to the turntable audiotechnica LP120USB with the RCA chords no sound transfers

author



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Hi! *****

author


Nice to meet you, *****!
How can I help you?

Customer Replay


Hi. I have just bought the audio technica LP120USB turntable and the audio engine A2+ speakers as a setup. The turntable is set up and working and the speakers work well when I connect them to my Bluetooth. They’re wired properly and both play without any difficulties. When I connect the speakers to the turntable with the RCA chords however no sound transfers and there is static noise. What should I do?

author


Allow me a few minutes, please, I'll check what is this issue can be caused by

Customer Replay


Thanks

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author


Thank you
Can you connect speakers to the turntable at least in any way, except for RCA chords?

Customer Replay


No I wish
and I bought new RCA chords to see if the initial ones were faulty and I have the same issue

author


I see, allow me a minute, please
*****, could you please tell me, are you using the RCA chords that came with the device?

Customer Replay


yes
and I also tried new ones as well
same issue with both

author


I see, have you checked the output for any damages?

Customer Replay


yes. It’s all brand new

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author


Since you've tried different cables, I think the issue might be with the turntable.

Customer Replay


hmm possibly. But the RCA cables fit very loosely into the RCA inputs in the speakers

author


I meant the L and R outputs, can you please check then?

Customer Replay


its as though they’re not really plugged in very well
i can’t notice any damage

author


Got you, *****. It is possible that the outputs are faulty, happens quite often with such devices.
When connected via Bluetooth, it works just fine?

Customer Replay


Oh really. So I should maybe take the speakers back
yes Bluetooth works well

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author


Ok, got it. One moment, there's one thing I think we should check.

Customer Replay


Cool

author


Okay, can you please tell me if you tried connecting the device to your computer?

Customer Replay


i have not tried

author


I'd like to check whether it's faulty when there's a connection via cable.
Do you have such an option?

Customer Replay


yes I do

author


Let's try the turntable first.

Customer Replay


Okay thanks give me a minute

author


Sure!
As you mentioned, the cables are not fitted a bit loosely, so there could be an issue with the turntable not being compatible with this set of speakers.
We'll connect the turntable to the computer first, and then the speakers. If both devices work properly, the possibility is high that they are simply not compatible with each other, but we'll see.

Customer Replay


hmm I’m not sure how to get it playing on my computer but the input USB option is coming up
so I guess it means it’s registering a connection ?

author


Got you, one moment. Did you hear a noise when inserting the USB cable into the computer?

Customer Replay


No

Customer Replay


But my music software logic pro registered the audio interface

author


Understood.
Can you please tell me whether your turntable is plugged into the power socket?

Customer Replay


oh so it does work in my laptop
Turntable is on and working I just can’t connect to speakers

author


Good to know! Now the big moment is trying the speakers :)

Customer Replay


haha okay here we go
do you want me to plug them into computer too?

author


Yes, please. And try playing some music, just to see if they're working properly.

Customer Replay


Okay

author


Let me know how it goes.

Customer Replay


yes it works
but that was not using RCA

author


No static noise, right?

Customer Replay


no static noise

author


Got you, could you try using the RCA cables?

Customer Replay


This sounds stupid sorry but can’t plug them into my laptop though
so don’t get what you mean
do you mean try again with RCA to turntable ?

author


No worries!
Is this what your RCA cables looks like?
Expert uploaded: Image.png

Customer Replay


No I’ll send pic
Visitor uploaded: Image.png
It’s male to male

author


Awesome, thank you

Customer Replay


No worriesb

author


Just verifying, the speakers are - Audioengine A2+ BT ?

Customer Replay


yes

author


Thank you, one moment.

Customer Replay


Thank you. This is an unbelievable service

author


Very happy to help :)
Ok, *****, thank you for waiting. Just checked, the speakers are compatible with the turntable, so I'm afraid this issue is definitely related to something else other than incorrect setup :(

Customer Replay


Okay thanks. Any idea of what that could be ?
Faulty input jack or something ?

author


There's an option to try and connect the speakers to the computer, but you need a special adapter for that. If you bought them at the store, you can ask the sellers to check it.

Customer Replay


I can already connect the speakers to the computer though

author


I mean using the cable connection, sorry.

Customer Replay


all good okay that’s helpful. So I could possible connect turntable to speakers without RCA chords ?
Could use the USB chord from the turntable and buy an adapter to connect the USB to the different computer input in the speaker ?

author


Wish I could be a little more confident when telling you what the issue could be, but since I can't inspect the devices myself, I can only assume the issue is with the inputs, yes.
We'd have to try and connect the speakers using a cable to know for sure, whether we can blame the issue on the turntable or the speakers.

Customer Replay


No that’s completely understandable, hard for you to know what’s up just by me trying to explain. So what exactly would you do from here?

author


Thank you for your understanding, *****! To be fair, I don't see any use in buying an adapter just to check whether the speakers work or not. However, if you have the opportunity to take the speakers to the shop you got them from, they would definitely have this cable and would be able to connect the speakers to one of the computers using it and check for any issues.

Customer Replay


Okay thank you. How would connecting to the computer troubleshoot for issues though if I can already connect to my computer with no issues? I’m just taking a guess here I don’t know what I’m talking about but wouldn’t inspecting the RCA inputs / connection be beneficial?

author


It's refreshing having a customer be so curious about the reason :) Sure, I can see why it can be confusing. However, the Bluetooth connection is a bit different compared to the wired connection, a lot more faulty and many factors could be at play here.
Also, your suggestion to check the RCA inputs is also very good, since the cables fit loosely.

Customer Replay


Haha thanks, I am curious !
did I mention that the speakers work when plugged into my computer
as well as connected to my iPhone via Bluetooth
but when I plug it into my computer I am using a different cord/ the old iPhone headphone Jack type of cord (the rounder one)
so that works, but it isn’t using RCA connection
so if speakers work with Bluetooth and cord connection to computer, seems as though the only time it isn’t working is RCA cable to turntable

author


Right, the difference in cables could play a part, you never really know when it comes to devices like these.

Customer Replay


okay, thank you for your help, you’ve been very generous with your time and knowledge ! I will contact store provider

author


Very happy to help, it's been a pleasure chatting with you :) Really hope you'll get this sorted out as soon as possible.
In the meantime, you're welcome to come back in the chat any time, we're available 24/7.

Customer Replay


thanks, have a good one !

author


Thank you, as well :) Have a great rest of your day!

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