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*****
Nice to meet you, *****!
Does it say anything else apart from the error?
says need to update but something went wrong the error code
then
I got it
Could you please tell me if you've tried any troubleshooting?
yes
What have you tried?
it wont even take wifi
Got it
factory reset and wired connected plus wireless wont pick up
Thank you for the details!
would the console id help in any way good lookin
*****
Have you tried to perform a network test?
yes
What was the result?
negitve
I see
Have you tried an offline system update?
it would't bypass to do so
At which step were you stuck?
when i factory rest it kept asking for wifi there was no way to skip the online suggestion so im trying to see if the console is banned or see what i can do to fix it
What does it say when you are trying to connect to Wi-Fi?
i have it hard wired now
I got it
Have you tried to update the system with Xbox Start-up Trouble-shooter?
Or after factory reset nothing works?
yes
Got it
after factory reset i keep getting the error code
Noted
Could you please specify at which screen it is stuck?
check wifi connection or turn off console but its hard wired to the internet
Noted, thank you!
Let's update your console offline through the USB
To download the correct system update, you'll first need to know which Xbox operating system version you're currently running.
To find your console OS version:
ive3 found the problem it was with in the network
Got you
Is everything working now?
my nephew had the cord running into the wrong port on the modem
yes its dowing loading the update now
down
Oh, it happens!
Since you hard-wired your console I wasn't expected it to be a network issue
Perfect, I'm glad it is updating now
Do you have any other questions I can help you with?
no and thnk you very much
thank
My pleasure! I'm glad your issue was resolved!
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me to
you to god bless
Thank you! Stay safe!
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