Updated: March 25, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

We were watching Netflix show

Had 13 minutes left and a screen popped up that they didn't have access to that title name and we could not get iff that show

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
So you want to see the name of the show you watched, right?

Customer Replay

We were watching netflix show , had 13 min.left it stopped and a screen popped up that they didn't have access to that title name and we couldn't get out of that show or get Netflix back on


No. It was called Gold the Dark

So the issue is that you cannot access Netflix because of that message, correct?

Customer Replay


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Could you specify what device do you access Netflix on?

Customer Replay

Hold the dark

I'm sorry, could you tell me what exactly device do you watch Netflix on?

Customer Replay


As I understand, that is your Internet provider. What about the device? Do you watch it on your TV or on a computer?

Customer Replay


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Have you tried to power reset your TV?

Customer Replay


Have you tried to unplug your TV from the power outlet for about a minute and plug it back in?

Customer Replay

He did

So when you open Netflix again, you get the message that does not allow you to change anything, correct?

Customer Replay

Yes he can which we can that's it now he is going to see if we can get the movie
Guess we got it Thanks.

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Glad to hear that!
Is there anything else I can do for you today?

Customer Replay

No thank you

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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