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We were watching Netflix show
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So you want to see the name of the show you watched, right?
We were watching netflix show , had 13 min.left it stopped and a screen popped up that they didn't have access to that title name and we couldn't get out of that show or get Netflix back on
No. It was called Gold the Dark
So the issue is that you cannot access Netflix because of that message, correct?
Yes
Could you specify what device do you access Netflix on?
Hold the dark
I'm sorry, could you tell me what exactly device do you watch Netflix on?
TDS CABLE INTERNET
As I understand, that is your Internet provider. What about the device? Do you watch it on your TV or on a computer?
TV
Have you tried to power reset your TV?
I THINK WE DID WITH A TDS TROUBLE SHOOTER
Have you tried to unplug your TV from the power outlet for about a minute and plug it back in?
He did
So when you open Netflix again, you get the message that does not allow you to change anything, correct?
Yes he can which we can that's it now he is going to see if we can get the movie
Guess we got it Thanks.
Glad to hear that!
Is there anything else I can do for you today?
No thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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