Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you tell me what happens when you enter your iCloud information on the new iPhone?
Can you tell me what happens when you enter your iCloud information on the new iPhone?
Customer Reply
It attempts to verify me. I selected Birthday. Entered my bd. It doesn't match their records. The I emailed. The email in the system doesn't match my email. Therefore I can't move with setting-up my icloud.
Then I selected
Then I selected
Actually, you can skip the iCloud sign-in during setup.
Customer Reply
I saw that option initially. But now I don't know how to get past it
Which device do you use to chat with me?
Customer Reply
Galaxy 11
May I ask you to take a picture of your iPhone screen and send it to me?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3785186
Type: image/jpeg
Size: 3785186
Click the "Forgot password or don't have Apple ID" button.
Then you'll see "Sign it later" button.
Then you'll see "Sign it later" button.
Customer Reply
Ok I'll slightly embarrassed but I'm past icloud. Thanks. What is to be done later to access icloud?
You can try to recover your current account or create a new one.
Customer Reply
Ok may I send you a picture of my next screen which makes no sense to me?
Sure.
Customer Reply
I don't have another iPhone nor do I have a QR code
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3670592
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3670592
Do you use a SIM card?
Customer Reply
Yes in the galaxy phone
Then click "Set Up Later" button.
Customer Reply
Ok thx. Good bye
Is there anything else I can do for you today?
No comments yet...
Comments