Updated: March 16, 2023
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by Bohdan Kozachuk
Tech Expert & Writer
613 resolved issues

Trying to setup icloud on a new iPhone

Can't access icloud because my birthday doesn't match n the email in which they sent reset information to isn't correct. How can I correct this?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me what happens when you enter your iCloud information on the new iPhone?


Customer Replay

It attempts to verify me. I selected Birthday. Entered my bd. It doesn't match their records. The I emailed. The email in the system doesn't match my email. Therefore I can't move with setting-up my icloud.
Then I selected

Actually, you can skip the iCloud sign-in during setup.

Customer Replay

I saw that option initially. But now I don't know how to get past it

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Which device do you use to chat with me?

Customer Replay

Galaxy 11

May I ask you to take a picture of your iPhone screen and send it to me?

Customer Replay

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Click the "Forgot password or don't have Apple ID" button.
Then you'll see "Sign it later" button.

Customer Replay

Ok I'll slightly embarrassed but I'm past icloud. Thanks. What is to be done later to access icloud?

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You can try to recover your current account or create a new one.

Customer Replay

Ok may I send you a picture of my next screen which makes no sense to me?

Customer Replay

I don't have another iPhone nor do I have a QR code
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Do you use a SIM card?

Customer Replay

Yes in the galaxy phone

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Then click "Set Up Later" button.

Customer Replay

Ok thx. Good bye

Is there anything else I can do for you today?

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