Updated: March 11, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

The camera picture was fuzzy so people on zoom couldn't see me but I could see them clearly

I had to turn video off but could still see them & they could hear me.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please specify, the issue is related to the web camera, correct?

Customer Replay

I had a problem with a video on zoom, I could see people but they couldn't see me because my picture was fuzzy and kept scrolling quickly. I had to turn video off but so they could hear but not see me.


Yes, the camera is the laptop's built-in one

Thank you for the clarification.
Let's check if the camera working as needed:

  1. Click on the magnificent glass or the search bar at the bottom left side of your screen.
  2. Type "Camera" and select the Camera app
  3. App will show you a picture of how it does see you.

Give me a note if something is unclear or additional assistance is needed

Customer Replay

i cannot see magnifying glass

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It looks like on the screenshot, near the start button


Customer Replay

Seems to be working ok today! Picture looks fine.

Great to hear that!
Maybe it is related to Zoom settings. If you will have this behavior occurred again in Zoom - give us to know. We will help you to fix it!
Do you have any additional questions I can help you with?

Customer Replay

No more now. Thanks for your help.

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

Thanks. Bye for now

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