Updated: March 17, 2023
103 Views
Was it helpful?
author
by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

Sky box not getting a signal

author

Hello, thank you for using Howly.
Let's try to reboot your Sky box

image

Customer Replay

power off/card out wait 1 min. Power back on / card back / wait 4 mins.

author

Could you switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router)?

Customer Replay

Power off but not router.
do you need router off

author

Yes, please.

Customer Replay

Ok done

banner 3
author

Wait a minute and reconnect again, please.

Customer Replay

Power back on to box and router
Still no signal. Message unchanged,

author

Could you press the standby button on your remote, then turn your box off at the mains?

Customer Replay

Message now says: no signal check your antenna connection which I have done by securing connections at rear of box

author

Could you follow this instruction, please:

  1. Press the standby button on your remote, then turn your box off at the mains.
  2. Press and hold the backup button on your box.
  3. While still holding the backup button, switch your box back on at the mains.
  4. Keep pressing and holding the backup button for up to 30 seconds, until you see all four lights on the front panel turn on, then release.
Customer Replay

Could you please give me a clue as to which is the back up button- they seem not to be marked.

banner 6
author

The BACKUP button is the one facing upwards

image

Customer Replay

Yes. The box is low down as nd my bones are rather ancient .
System working again. Thanks for your help. I hope not to need you again !!

author

It was my pleasure to help you! Have a beautiful day!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/4cf11a58-9c61-4f65-e711-3bf90a7bce00/width=80
Our expert Alex is online and ready to resolve your issues
511 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Elijah C.

Expert's Assistant

Elijah C.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info