Updated: March 21, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

Plugged unit in a different spot and now it doesn’t work

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Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

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Nice to meet you, *****!
Can you please explain the issue in detail? What device are you referring to?

Customer Replay

alexa Won’t work

image

author

Can you please clarify what exactly doesn't work? It's not turning on?

Customer Replay

Nothing works. It just sits there. No connection to any network

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author

Could you please tell me when and how did the problem occur?

Customer Replay

30 minutes ago. It never came on after plugging it into a new location. And the outlet works.

author

If your Alexa device is not responding, this might be due to a poor internet connection. Check the cable connection of all your smart home devices. Other reasons include physical interference, wrong Wi-Fi password, or too much distance between the Echo device and the router
Does it give you at least any signals or blinking lights maybe?

Customer Replay

No signal or blinking lights

author

Is it charged?

Customer Replay

Don’t know what that means. Will try getting closer to the router

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author

Alexa must be plugged in. The networking is wireless, but the power is not in it. For the echo dot v3, there are lots of battery packs available that you connect to it, and it provides the power while the battery pack still has power.

Customer Replay

it Looks like success

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Does it work now?

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