Created: January 13, 2023

Plugged unit in a different spot and now it doesn’t work

Last Edit: January 13, 2023
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Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
Can you please explain the issue in detail? What device are you referring to?
Customer Reply
alexa Won’t work
Ivy Davis
Ivy Davis Tech Expert & Writer
Can you please clarify what exactly doesn't work? It's not turning on?
Customer Reply
Nothing works. It just sits there. No connection to any network
Ivy Davis
Ivy Davis Tech Expert & Writer
Could you please tell me when and how did the problem occur?
Customer Reply
30 minutes ago. It never came on after plugging it into a new location. And the outlet works.
Ivy Davis
Ivy Davis Tech Expert & Writer
If your Alexa device is not responding, this might be due to a poor internet connection. Check the cable connection of all your smart home devices. Other reasons include physical interference, wrong Wi-Fi password, or too much distance between the Echo device and the router
Does it give you at least any signals or blinking lights maybe?
Customer Reply
No signal or blinking lights
Ivy Davis
Ivy Davis Tech Expert & Writer
Is it charged?
Customer Reply
Don’t know what that means. Will try getting closer to the router
Ivy Davis
Ivy Davis Tech Expert & Writer
Alexa must be plugged in. The networking is wireless, but the power is not in it. For the echo dot v3, there are lots of battery packs available that you connect to it, and it provides the power while the battery pack still has power.
Customer Reply
it Looks like success
Ivy Davis
Ivy Davis Tech Expert & Writer
Does it work now?

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