Updated: March 21, 2023
Was it helpful?
by Ivy Davis
Tech Expert & Writer
462 resolved issues

Plugged unit in a different spot and now it doesn’t work

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail? What device are you referring to?

Customer Replay

alexa Won’t work


Can you please clarify what exactly doesn't work? It's not turning on?

Customer Replay

Nothing works. It just sits there. No connection to any network

banner 3

Could you please tell me when and how did the problem occur?

Customer Replay

30 minutes ago. It never came on after plugging it into a new location. And the outlet works.

If your Alexa device is not responding, this might be due to a poor internet connection. Check the cable connection of all your smart home devices. Other reasons include physical interference, wrong Wi-Fi password, or too much distance between the Echo device and the router
Does it give you at least any signals or blinking lights maybe?

Customer Replay

No signal or blinking lights

Is it charged?

Customer Replay

Don’t know what that means. Will try getting closer to the router

banner 6

Alexa must be plugged in. The networking is wireless, but the power is not in it. For the echo dot v3, there are lots of battery packs available that you connect to it, and it provides the power while the battery pack still has power.

Customer Replay

it Looks like success

Does it work now?

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Smart home problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info