Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please provide a model of your TV?
Its an LG 55 inch smart TV only 2 years old
Got it
Are you using a Sky TV device?
Yes we have a sky decoder and use My Sky
Got it
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!
Try to reset your Sky box, please:
I'll wait you here
Everything is working again thank you. Must have needed a reboot on everything. I had rebooted the Sky decoder previously but that did not work. Cheers for that and enjoy your evening. Kind Regards
You are welcome!
Glad to hear the issue is resolved.
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