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Did you check spam folders?
yes
Do you have access to your email?
yes
i also tried the same process on another Instagram account and it worked as expected
Could you try to get the confirmation code one more time, please?
ok just tried. No email yet
I am getting other emails to the account
Please fill out this form: https://help.instagram.com/contact/396169787183059.
This will allow you to contact Instagram and ask for a review if your account was disabled by mistake.
Alternatively, you can also try to submit this form using the Facebook website: https://www.facebook.com/help/contact/606967319425038
What do you see when you click on next?
It says it needs to confirm the account by sending a confirm code to my email.
Is there any other options to send?
Like phone number?
No
just the email
Please fill out this form: https://help.instagram.com/contact/396169787183059.
This will allow you to contact Instagram and ask for a review if your account was disabled by mistake.
Alternatively, you can also try to submit this form using the Facebook website: https://www.facebook.com/help/contact/606967319425038
Ok I’ll try that again
The problem is the account Hasn’t been deactivated
should I force it to be disabled by putting in the wrong confirmation code?
This is probably just a verification procedure due to the fact that someone tried to log into your account or you used a VPN or the wrong password before
Yeah the link above doesn’t work because the account is still active.
Do you have another device where you can ask for the code?
I tried that as well
Got it
Have you tried to reinstall the Instagram app?
I also checked to see if it was an IP address issue and my IP isn’t on any block lists
I’ll try that.
There are a number of posts that Apple Mail is not receiving emails from Instagram.
Okay, got it
I'm trying to figure out if there is a way to white list the email with my iCloud.com account.
I have added all of the Instagram email addresses in my apple mail browser as a white list rule, but still no success.
Do you use the Mail App by Apple to access your email?
Yes.
I've tried the web version and the native version
Are you sure the code has been sent to *****@icloud.com?
Yes
I have a second instagram account with the same *****@icloud.com address. I checked the notification records for that account and it shows that emails were sent today that I have not received in my iCloud.com account.
I checked junk mail as well.
I also tried whitelisting Instagram email addresses in the Apple Mail native email client.
Are you chatting from a MacBook or iPad?
MacBook
I have both though
Let's try to remove your account from the Mail app and add it back:
I deleted it. Should I try adding it to Outlook instead?
OK. Done
Good. Do you need to sign in to Instagram on your phone or MacBook?
We found a solution! Instagram just responded to the support request and got us back in.
Thank you for your help!!
Nice!
You are welcome!
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