Updated: April 03, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

Need my password and username

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You want to recover your username and password, right?

Customer Replay


Could you please clarify from what service you want to do it?

Customer Replay



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Do you remember the email that was linked to your Peacock account?

Customer Replay


Got it
Do you have a Peacock app on your phone?

Customer Replay

No, the TV

Could you please tell me the model of your tv?

Customer Replay


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Customer Replay


Do you have Roku of Firestick maybe?

Customer Replay

Firestick, the Alexa cube

Got it
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!

  • Go to your Firestick home screen to open the Peacock TV app.
  • Click “Sign in” at the top right corner.
  • Click the “Forgot Password?” link.
  • Use the on-screen keyboard to enter the email address used at Peacock sign-up, then “Continue.”
  • A password reset email will be sent to your email address.
  • Follow the instructions in the email. The link will be valid for up to three hours and can only be used to reset your password once.
Customer Replay

Doesn't have a reset option

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Could you please take a screenshot?

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 2020510

Could you please click on the link

Customer Replay

It will not let me click on the link. I had to use my phone. That's why I'm talking to you

Ok. In this case, let's try to install the Peacock app on your phone. Is it ok for you?

Customer Replay

Or were you talking about clicking on the 16 the *****

Customer Replay

Ok, I m signed in. Thanks have a good weekend

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