Updated: March 23, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

My youtube is hanging up and not clearing buffer

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
First of all, may you check the speed of your internet connection?

Customer Replay

I doubt that’s the problem

author

I just need to be sure

Customer Replay

it seems maybe the app is corrupted

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author

You may try to reinstall it

Customer Replay

are you able to access my tv?
I’ve removed and reinstalled, no change

author

Got it, no, we're not able to access your TV, should we?

Customer Replay

wee, then you could see the problem

author

We'll do some simple troubleshooting in order to understand the problem, so we don't even need to have access to your TV

Customer Replay

Using my email account as the source?

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author

What do you mean?

Customer Replay

how do you analyze my specific issue? Curious?

author

We just check the possible problems
Until we're sure what's the source of the problem

Customer Replay

for info, utube works fine on my iPhone, it’s just my tv

author

Yeah, got it
Could you check if you have enough memory on your TV?

Customer Replay

how?

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author

Could you tell me what TV do you have?

Customer Replay

Lg, maybe 6 yes old

image

author

Thank you!
So to find out how much memory is in your LG TV, do the following:

  1. Take the remote control and press the button with a gear symbol button. You will get the TV menu;
  2. Select All Settings. Is a circle with three dots in the TV menu
  3. Then select (General), and the General menu will open, go to this menu and select Devices (information about available devices).
  4. Now select TV Management, another menu opens, and like TV info.
  5. You see available internal memory;
Customer Replay

Got general but no devices

author

Could you send me the photo please?

Customer Replay

How

author

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2645548
Got it?

author

Yeah, thank you!
Select "About this TV"

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3137902

author

You may also check for updates as you've already found that button

Customer Replay

None found

author

On your photo there's a red button "Check for updates"

Customer Replay

Yes, there were none found

author

I see
Let's try to clear the Cache

Customer Replay

What should I do?

author

Firstly, you need to find applications in the settings

Customer Replay

where

author

Hold the OK button briefly. This way, you open the Edit Mode.
There you should see all apps

Customer Replay

You mean the main screen on my tv?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2506705

author

Please tap on Youtube

Customer Replay

Ok

author

Can you see "Show system" in the upper right corner?

Customer Replay

no

author

Please send me a picture of the screen

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2860097

author

Please tap on the settings

Customer Replay

Ok
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2098432
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2030031

author

Clear watch history and clear search history

Customer Replay

Ok but I do that now and again but still have the problem

author

Have you started the process of clearing history and search history?

Customer Replay

Yes done

author

Please reboot the TV and try again.

Customer Replay

Just got back in and tried getting in and out of 3 utube vids. Seems to be working
can you explain what caused it?

author

Sure, *****.
The problem was that any device has a limited amount of memory and limited processing abilities. So, the procedure, that you have done before, should be repeated from time to time.
Is there anything else I can do for you today?

Customer Replay

Ok, it seems to be ok now. Thanks for the help

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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849 resolved issues
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