Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
First of all, may you check the speed of your internet connection?
I doubt that’s the problem
I just need to be sure
it seems maybe the app is corrupted
You may try to reinstall it
are you able to access my tv?
I’ve removed and reinstalled, no change
Got it, no, we're not able to access your TV, should we?
wee, then you could see the problem
We'll do some simple troubleshooting in order to understand the problem, so we don't even need to have access to your TV
Using my email account as the source?
What do you mean?
how do you analyze my specific issue? Curious?
We just check the possible problems
Until we're sure what's the source of the problem
for info, utube works fine on my iPhone, it’s just my tv
Yeah, got it
Could you check if you have enough memory on your TV?
how?
Could you tell me what TV do you have?
Lg, maybe 6 yes old
Thank you!
So to find out how much memory is in your LG TV, do the following:
Got general but no devices
Could you send me the photo please?
How
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
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Got it?
Yeah, thank you!
Select "About this TV"
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You may also check for updates as you've already found that button
None found
On your photo there's a red button "Check for updates"
Yes, there were none found
I see
Let's try to clear the Cache
What should I do?
Firstly, you need to find applications in the settings
where
Hold the OK button briefly. This way, you open the Edit Mode.
There you should see all apps
You mean the main screen on my tv?
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Please tap on Youtube
Ok
Can you see "Show system" in the upper right corner?
no
Please send me a picture of the screen
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Please tap on the settings
Ok
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Clear watch history and clear search history
Ok but I do that now and again but still have the problem
Have you started the process of clearing history and search history?
Yes done
Please reboot the TV and try again.
Just got back in and tried getting in and out of 3 utube vids. Seems to be working
can you explain what caused it?
Sure, *****.
The problem was that any device has a limited amount of memory and limited processing abilities. So, the procedure, that you have done before, should be repeated from time to time.
Is there anything else I can do for you today?
Ok, it seems to be ok now. Thanks for the help
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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