Updated: April 27, 2023
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My voicemail cant be heard

Short summary:

  1. Check that your voicemail is set up properly by opening the Phone app and tapping on the Voicemail tab at the bottom of the screen.
  2. If you see a "Set up" button, follow the instructions to set up your voicemail. If not, it is already set up.
  3. Test your voicemail by dialing it directly from the Keypad tab in the Phone app. Tap and hold the 1 key until the phone dials your voicemail.
  4. If you can hear your saved messages, your voicemail is working properly. If not, contact your cellular carrier to troubleshoot any issues with your voicemail service.

Hello, thank you for using Howly.
Tell me, please, do you mean that you cannot hear voicemails that are sent to you?

Customer Replay

yes I cant hear them at all no matter how loud I put the speaker on

Thank you for clarifying!
Could you specify, please, what service you use for the voicemail?

Customer Replay

I just use telstra and the default voicemail

Got it
Have you already tried any ways to resolve the issue?

Customer Replay

no i
I didnt know what to do

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Could you also specify, please, whether you are talking about the mobile or landline phone?

Customer Replay

my mobile
The phone is only new too

Have you used the voicemail successfully on this phone earlier?

Customer Replay

it worked for a short while and now for ages it hasnt

I see
Could you tell me the brand and model of the phone, please?

Customer Replay

iphone 11


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Thank you!
First, please, make sure voicemail is set up on your iPhone This sounds obvious — and it is — but you should make sure that your voicemail is set up properly on your iPhone. Follow these steps to do it:

  1. Start the Phone app.
  2. Tap the Voicemail tab at the bottom of the screen and tell me when you are there, please
Customer Replay

so do I go to my app store

No, not the App Store, just the Phone app in which you make calls

Customer Replay

ok so just as if I was making a call.....sorry I am old and not good at this

No worries, you are doing great
Yes, you need to go to the app where you make calls usually and find the Voicemail tab there

Customer Replay

ok got it

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Are you in the Voicemail tab now?

Customer Replay


Good job
Tell me, please, do you see the "Set up" button there?
If you can`t find it - no worries because that means that it is already set up

Customer Replay

no I only have a list of voicemails

Okay, thank you for checking!

Customer Replay

all good as you are being patient with me

Top answer

It`s a pleasure to hear it!
Now, please, let`s test your voicemail by dialing it directly
There might be a problem with your voicemail service at the cellular carrier. Here's an easy way to check:

  1. Start the Phone app (the one we started before)
  2. Tap the Keypad tab at the bottom of the screen and tell me when you are there
Customer Replay

So go back into voicemail

The same app but instead of Voicemail choose Keypad, please

Customer Replay

ok done

Now, please, tap and hold the 1 key until the phone dials your voicemail. Tell me if you hear your saved messages

Customer Replay

wow! you I can hear them. Thank you so much and not only can I hear them you saved me a long wait for an appointment with apple store and a long drive for me

I`m so happy to hear it,*****!
Before you go, is there anything else I can assist you with today?

Customer Replay

no thank you for your help and if there is any way I can send more feedback let me know but I am so greatful

I am so pleased to see your issue got resolved!

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