Updated: March 19, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

My tv sound goes out turn tv on and off and sound comes back

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What model is your TV?

Customer Replay



Thank you! As I understood, your volume keeps changing or dissapears at all?

Customer Replay

dissapears turn off set then back on sound comes back

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Got it. When do you get this issue, can you, please, clarify that for me?

Customer Replay

everytime i watch tv

I see.
Can you, please, try to change volume with your TV and see how it behaves at the moment?

Customer Replay

it changes volume just fine

I see. But it dissapears from time to. time, right?

Customer Replay


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Inspect the TV cables and ports, then check the ones on your devices as well. Are they connected correctly and firmly?

Customer Replay

was checking cables looks like it might of been a bad hdmi cable

Got it, now, let's try to check if there is everything okay with the sound.
Please, try to watch something.

Customer Replay

seems to be working great now

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

nope thank you very much

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