Created: January 18, 2023

My tv sound goes out turn tv on and off and sound comes back

Last Edit: January 18, 2023
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Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
What model is your TV?
Customer Reply
rca
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Thank you! As I understood, your volume keeps changing or dissapears at all?
Customer Reply
dissapears turn off set then back on sound comes back
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Got it. When do you get this issue, can you, please, clarify that for me?
Customer Reply
everytime i watch tv
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I see.
Can you, please, try to change volume with your TV and see how it behaves at the moment?
Customer Reply
it changes volume just fine
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I see. But it dissapears from time to. time, right?
Customer Reply
yes
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Inspect the TV cables and ports, then check the ones on your devices as well. Are they connected correctly and firmly?
Customer Reply
was checking cables looks like it might of been a bad hdmi cable
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Got it, now, let's try to check if there is everything okay with the sound.
Please, try to watch something.
Customer Reply
seems to be working great now
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
nope thank you very much
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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