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My tv sound goes out turn tv on and off and sound comes back
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What model is your TV?
rca
Thank you! As I understood, your volume keeps changing or dissapears at all?
dissapears turn off set then back on sound comes back
Got it. When do you get this issue, can you, please, clarify that for me?
everytime i watch tv
I see.
Can you, please, try to change volume with your TV and see how it behaves at the moment?
it changes volume just fine
I see. But it dissapears from time to. time, right?
yes
Inspect the TV cables and ports, then check the ones on your devices as well. Are they connected correctly and firmly?
was checking cables looks like it might of been a bad hdmi cable
Got it, now, let's try to check if there is everything okay with the sound.
Please, try to watch something.
seems to be working great now
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
nope thank you very much
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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