Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Nice to meet you, *****
Can you please specify both the brand and the model of your TV?
Hisence 50 inch I just got it out of the box today
Okay, did you connect it to the WIFI?
Saying weak signal or not connected properly
What other troubleshooting have you done so far?
I tested the connection Says connected good signal
Please reset your Hisense TV.
I don't have a hd mi cable connected I'm using Chromecast app
Okay, do you connect the Chromecast via cable?
No it's built in
I see, so no cables connected to the TV right now?
No I just disconnected the power cord
Good. Let me know when you are done.
Now, turn it back on, and see if it works.
How is it going?
Working now Thanks
Perfect. I’m glad I was able to get that sorted out for you.