Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
Can you please specify both the brand and the model of your TV?
Can you please specify both the brand and the model of your TV?
Customer Reply
Hisence 50 inch I just got it out of the box today
Okay, did you connect it to the WIFI?
Customer Reply
Yes
Good.
Customer Reply
Saying weak signal or not connected properly
What other troubleshooting have you done so far?
Customer Reply
I tested the connection
Says connected good signal
Says connected good signal
Noted.
Please reset your Hisense TV. To do so, you should first switch off the Hisense TV and disconnect it from the socket. Then, remove all the cables, including the HDMI ones, and reconnect them. Wait at least two minutes before plugging the TV back in and turning it on.
Please reset your Hisense TV. To do so, you should first switch off the Hisense TV and disconnect it from the socket. Then, remove all the cables, including the HDMI ones, and reconnect them. Wait at least two minutes before plugging the TV back in and turning it on.
Customer Reply
I don't have a hd mi cable connected
I'm using Chromecast app
I'm using Chromecast app
Okay, do you connect the Chromecast via cable?
Customer Reply
No it's built in
I see, so no cables connected to the TV right now?
Customer Reply
No I just disconnected the power cord
Good.
Let me know when you are done.
Let me know when you are done.
Customer Reply
I'm done
Now, turn it back on, and see if it works.
Customer Reply
Ok
How is it going?
Customer Reply
Working now
Thanks
Thanks
Perfect.
I’m glad I was able to get that sorted out for you.
I’m glad I was able to get that sorted out for you.
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