Created: January 11, 2023

My tv saying there’s weak or no signal

Last Edit: January 11, 2023
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Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****
Can you please specify both the brand and the model of your TV?
Customer Reply
Hisence 50 inch I just got it out of the box todayHisence
Ivy Davis
Ivy Davis Tech Expert & Writer
Okay, did you connect it to the WIFI?
Customer Reply
Yes
Ivy Davis
Ivy Davis Tech Expert & Writer
Good.
Customer Reply
Saying weak signal or not connected properly
Ivy Davis
Ivy Davis Tech Expert & Writer
What other troubleshooting have you done so far?
Customer Reply
I tested the connection
Says connected good signal
Ivy Davis
Ivy Davis Tech Expert & Writer
Noted.
Please reset your Hisense TV. To do so, you should first switch off the Hisense TV and disconnect it from the socket. Then, remove all the cables, including the HDMI ones, and reconnect them. Wait at least two minutes before plugging the TV back in and turning it on.
Customer Reply
I don't have a hd mi cable connected
I'm using Chromecast app
Ivy Davis
Ivy Davis Tech Expert & Writer
Okay, do you connect the Chromecast via cable?
Customer Reply
No it's built in
Ivy Davis
Ivy Davis Tech Expert & Writer
I see, so no cables connected to the TV right now?
Customer Reply
No I just disconnected the power cord
Ivy Davis
Ivy Davis Tech Expert & Writer
Good.
Let me know when you are done.
Customer Reply
I'm done
Ivy Davis
Ivy Davis Tech Expert & Writer
Now, turn it back on, and see if it works.
Customer Reply
Ok
Ivy Davis
Ivy Davis Tech Expert & Writer
How is it going?
Customer Reply
Working now
Thanks
Ivy Davis
Ivy Davis Tech Expert & Writer
Perfect.
I’m glad I was able to get that sorted out for you.

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