Updated: March 12, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

My Spotify is not working on my TV

The screen goes black!what is wrong please?
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you have a Spotify app on TV or do you connecting your phone to it?

image

Customer Replay

l have Spotify on my TV,Phone, and Laptop.

author

What exactly happens when you open the app on TV?

Customer Replay

The TV screen goes BLACK

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author

Immediately? Nothing before, after, in the process? No sound, no animations, noting? Just black?

Customer Replay

No,nothing at all

author

What TV brand and model of the TV do you have?

Customer Replay

Samsung, purchased July 2019

author

Can you check if you can do this on your TV, please?

  1. Step 1: Open Settings on your Samsung TV.
  2. Step 2: Go to Support > Self Diagnosis.
  3. Step 3: Choose TV Device Manager.
    image
  4. Step 4: Select Clear Now under the Memory Boost option to clear the cache of all the apps.
Customer Replay

How do I do that please?

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author

Use your remote to do every step.

Customer Replay

Self diagnosis is not available
It comes on when selected.

author

Did you get to the screen like this?

image

Customer Replay


No I can't get to Manage Storage,

author

Why? What goes wrong?

Customer Replay

I'm confused now, if you could please phone me and talk me through it would be great, please.

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author

I am sorry, Howly doesn't have a phone line. I will now send you a step by step instructions with the photos. Maybe that will work for you.
Do you have the same design of the menu as I sent?
Blue colored? Or does yours is white?

Customer Replay

That would be awesome, mine is white!

author

Okay, good.
Step 1: Open Settings on your Samsung TV.

image

Customer Replay

Step 2: Go to Support > Self Diagnosis.

image

author

Step 3: Choose TV Device Manager.

image

Customer Replay

Step 4: Select Clear Now under the Memory Boost option to clear the cache of all the apps.

image

author

Step 5: Select Show App List under the Manage store option.

image

Customer Replay

Step 6: Highlight the app whose cache you want to clear and select the View Details button.

image

author

NOTE: You need Spotify in your case!
Step 7: Select Clear Cache on the next screen.

image

Customer Replay

Step 8: Select Close to quit the cache screen.
Now, when you have the whole instruction, try to follow it without any rush. I will be here for you. Go step by step.

author

my Spotify is  working again, so thanks for your help, regards

Customer Replay

This is good news, *****!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/ea566d6d-46d8-4a81-9b86-5436e3f6a700/width=80
Our expert Oleksandr is online and ready to resolve your issues
796 resolved issues
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