Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you have a Spotify app on TV or do you connecting your phone to it?
Do you have a Spotify app on TV or do you connecting your phone to it?
Customer Reply
l have Spotify on my TV,Phone, and Laptop.
What exactly happens when you open the app on TV?
Customer Reply
The TV screen goes BLACK
Immediately? Nothing before, after, in the process? No sound, no animations, noting? Just black?
Customer Reply
No,nothing at all
What TV brand and model of the TV do you have?
Customer Reply
Samsung, purchased July 2019
Can you check if you can do this on your TV, please?
Step 1: Open Settings on your Samsung TV.
Step 2: Go to Support > Self Diagnosis.
Step 3: Choose TV Device Manager.
Step 4: Select Clear Now under the Memory Boost option to clear the cache of all the apps.
Step 1: Open Settings on your Samsung TV.
Step 2: Go to Support > Self Diagnosis.
Step 3: Choose TV Device Manager.
Step 4: Select Clear Now under the Memory Boost option to clear the cache of all the apps.
Customer Reply
How do I do that please?
Use your remote to do every step.
Customer Reply
Self diagnosis is not available
It comes on when selected.
It comes on when selected.
Did you get to the screen like this?
Customer Reply
No I can't get to Manage Storage,
Why? What goes wrong?
Customer Reply
I'm confused now, if you could please phone me and talk me through it would be great, please.
I am sorry, Howly doesn't have a phone line. I will now send you a step by step instructions with the photos. Maybe that will work for you.
Do you have the same design of the menu as I sent?
Blue colored? Or does yours is white?
Do you have the same design of the menu as I sent?
Blue colored? Or does yours is white?
Customer Reply
That would be awesome, mine is white!
Okay, good.
Step 1: Open Settings on your Samsung TV.
Step 2: Go to Support > Self Diagnosis.
Step 3: Choose TV Device Manager.
Step 4: Select Clear Now under the Memory Boost option to clear the cache of all the apps.
Step 5: Select Show App List under the Manage store option.
Step 6: Highlight the app whose cache you want to clear and select the View Details button.
NOTE: You need Spotify in your case!
Step 7: Select Clear Cache on the next screen.
Step 8: Select Close to quit the cache screen.
Now, when you have the whole instruction, try to follow it without any rush. I will be here for you. Go step by step.
Step 1: Open Settings on your Samsung TV.
Step 2: Go to Support > Self Diagnosis.
Step 3: Choose TV Device Manager.
Step 4: Select Clear Now under the Memory Boost option to clear the cache of all the apps.
Step 5: Select Show App List under the Manage store option.
Step 6: Highlight the app whose cache you want to clear and select the View Details button.
NOTE: You need Spotify in your case!
Step 7: Select Clear Cache on the next screen.
Step 8: Select Close to quit the cache screen.
Now, when you have the whole instruction, try to follow it without any rush. I will be here for you. Go step by step.
Customer Reply
my Spotify is working again, so thanks for your help, regards
This is good news, *****!
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