Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What is the model of your phone?
What is the model of your phone?
Customer Reply
Samsung CE0168 Oyster
Thanks.
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
entered 2 pins that I thought were correct but were not
have not tried the third
have not tried the third
I see.
Customer Reply
Now thw phone has gone off and won't restart
Did you reset your phone?
Customer Reply
it is now on and requesting the pin
no, I do not know hpw to
no, I do not know hpw to
Okay.
Please, follow this way:
1. Ensure the device is powered off.
2. Press and hold the Volume Up and Power buttons.
3. Continue to hold Volume Up and Power buttons until the Android Recovery screen appears then
release both buttons.
4. From the Android Recovery screen, select Wipe data/factory reset.
5. Select Yes.
Is everything clear?
Please, follow this way:
1. Ensure the device is powered off.
2. Press and hold the Volume Up and Power buttons.
3. Continue to hold Volume Up and Power buttons until the Android Recovery screen appears then
release both buttons.
4. From the Android Recovery screen, select Wipe data/factory reset.
5. Select Yes.
Is everything clear?
Customer Reply
I tried that the phone went off, but restarted again asking for pin?
What happens when you hold Volume Up and Power buttons?
Do you get the Android Recovery screen?
Do you get the Android Recovery screen?
Customer Reply
It switches the phone off. and then just restarts requestingpin
I see. Please power off the phone completely and only after this, press and hold the Volume Up and Power buttons.
Customer Reply
Its completely off now I'll start again with volume controlpressed
Thanks! Continue to hold Volume Up and Power buttons until the Android Recovery screen appears then release both buttons.
Customer Reply
asking for pin!
Got it
Customer Reply
the pin request just stays on
It seems that CE0168 is not a phone model but a tablet one. Are you sure it is correct?
Customer Reply
Yed
It is an oyster slider mobile
It is an oyster slider mobile
Noted, thanks!
Do you have the Home button at the bottom of the phone?
Do you have the Home button at the bottom of the phone?
Customer Reply
If I take the battery out it clearly shows as CE0168
Got it
Customer Reply
No it is on the side
I see
Customer Reply
Sorry the Volume button is on the side
I do not know the home button
I do not know the home button
It is an oval or circle button at the bottom. Do you see it?
Customer Reply
I have just taken the sim card out
Got it
Customer Reply
Yes there is an oval button on the other side
Not in the center of the bottom edge?
Customer Reply
Centre of the bottom ia the C button
Noted, thank you!
Please follow these steps:
1. Hold down the Power button to power off your device.
2. Press and hold the Volume up button, the Power button and the Home button
Please follow these steps:
1. Hold down the Power button to power off your device.
2. Press and hold the Volume up button, the Power button and the Home button
Customer Reply
Does the sim card need to be in?
No. If the SIM card is inserted, it may lead to contact deletion on the card.
Let me know if you get the menu screen and what you see here
Let me know if you get the menu screen and what you see here
Customer Reply
Still trying to boot as requested
After step 2, right?
Customer Reply
Yes, just not starting at all now, did start earlier but requested sim Card
Ok, got it. Please try to power on it back by holding the power button.
Customer Reply
just started now, I am recharging at the same time, I think batter is low it is asking for sim card
Do you use the PC or laptop now?
Customer Reply
laptop
Do you have a camera on your laptop? If yes, may I ask you to send me a photo of your phone screen?
Customer Reply
I don't use a camera, it is the standard Screen of a sim card stating inset SIM
Got it
I see. Please put the sim card in and dial *2767*3855#
It is a command for the reset.
Try *2767*3855# or *2767*2878#.
I see. Please put the sim card in and dial *2767*3855#
It is a command for the reset.
Try *2767*3855# or *2767*2878#.
Customer Reply
I have put the sim in but the phone is not starting, give me a moment
Sure!
Customer Reply
getting there, now asking for pin!
Were you able to enter *2767*3855# or *2767*2878#?
Customer Reply
can't call the number without the pin
Try entering the code by just using the keyboard, not trying to dial it.
Customer Reply
I cannot try it as the pin box is on the screen and it will first complete the pen and fail for a third time!
I see. Did you try the 0000 PIN?
Customer Reply
Are you talking about the oyster phone?
Yes
Customer Reply
0000 worked! I am certain the phone never had a pin
It is a default code. So is it unlocked now?
Customer Reply
Thanks for your help. It seems fine at the moment yes
That's so good to hear! Is there anything else I can do for you today?
Customer Reply
Why would it suddenly ask for a pin?
Did you restart it before it asked for the code? It may ask for a security code for the SIM card after restarting it.
Customer Reply
I will start it now again, thanks
I’m glad I was able to get that sorted out for you :)
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
all worked okay, asked for pin, inserted the 0000 worked
Great!
Please feel free to contact us at any time with any tech-related issue. We'll be happy to help you!
Please feel free to contact us at any time with any tech-related issue. We'll be happy to help you!
Customer Reply
Thanks for your patience
Cheers
Cheers
You're welcome! Bye!
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