Updated: April 25, 2023
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by Yelyzaveta Tsyplenko
Tech Expert & Writer
506 resolved issues

My remote control is acting up and I am not able to maneuver my screen

My TV is a JVC and my remote is a Roku.

Short summary:

  1. Ensure that your Roku remote has new batteries installed.
  2. Unplug your Roku device from the power outlet and wait for at least 10 seconds before plugging it back in.
  3. Press the Home button on your Roku remote and navigate to "Settings" > "Remote & devices" > "Remote" > "Pair remote".
  4. Follow the on-screen instructions to pair your remote with your TV.
  5. If the pairing is unsuccessful, remove the batteries from your Roku remote and wait for at least 5 seconds before reinserting them.
  6. Press and hold the pairing button located on the back of your remote until the pairing light begins to flash.
  7. Press and release the pairing button on your Roku device - the pairing light on your remote should stop flashing and stay lit, indicating that the pairing was successful.
  8. If your remote does not have a pairing button on the back, go to "Settings" > "Remotes & devices" > "Pair a new remote" on your Roku device.
  9. Follow the on-screen instructions to put your Roku remote into pairing mode.
  10. Your Roku device should automatically detect the remote and pair with it within a few seconds.
  11. Test your remote to ensure that it is working properly.
author

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

Put in new batteries and unplugged the Roku itself then plugged it back in. I even unplugged from the wall then plugged back in

image

author

Have you tried restarting your TV?

Customer Replay

Yes
I do not have a smart tv

author

Please, check if your Roku remote is properly paired with your JVC TV. To do this, press the Home button on your remote and navigate to "Settings" > "Remote & devices" > "Remote" > "Pair remote". Follow the on-screen instructions to pair your remote with your TV.

Customer Replay

Which remote. I have my TV on himi1

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author

Could you tell me if this remote worked with the TV before?

Customer Replay

YES it worked fine up until last night

author
Top answer

Please, follow these steps to check if they are paired:

  1. Remove the batteries from your Roku remote and wait for at least 5 seconds.
  2. Reinsert the batteries into your remote and wait for the remote to power on.
  3. Press and hold the pairing button located on the back of your remote until the pairing light begins to flash.
  4. Press and release the pairing button on your Roku device - the pairing light on your remote should stop flashing and stay lit, indicating that the pairing was successful.
Customer Replay

I don't have pairing buttons on the back of my remote

author

Okay, I see
If your remote does not automatically pair, you can try manually pairing it by following these steps:

  1. Go to "Settings" > "Remotes & devices" > "Pair a new remote" on your Roku device.
  2. Follow the on-screen instructions to put your Roku remote into pairing mode.
  3. Your Roku device should automatically detect the remote and pair it with it within a few seconds.
Customer Replay

I am not sure how to do number 1
I don't have a new remote. It is the one that came with the roku

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author
Top answer

I understand
Here's how to do it:

  1. Use the arrow keys on your remote to navigate to the "Settings" option on the left-hand side of the screen.
  2. Press the OK button to select "Settings".
  3. Use the arrow keys to navigate to the "Remote & devices" option and press the OK button to select "Remote & devices".
  4. Select "Remote" from the list of options and choose "Pair remote" to put your Roku remote into pairing mode.
Customer Replay

It is working.
Thank you

author

That's great!
Is there anything else I can do for you today?

Customer Replay

No thank you.

author

If you have additional questions regarding this I will gladly answer them for you!

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