Updated: April 03, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

My picture is freezing but sound continues on some services

TCL TV
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you use any attachments for your TV, like Fire Stick or something?

Customer Replay

thanks. Started with Fox Nation. Then a few ithers would have picture freeze but sound conyinue
Roku

image

author

Ok, thank you for the info
Please, follow the instructions below:

  1. Unplug your TV from the wall
  2. Hold down the power button for about 20 seconds
  3. Release the button and let it sit for a few minutes.
  4. Turn the TV on and try to watch something again
Customer Replay

it won’t be quick. Furniture needs to be moved

banner 3
author

Take your time, I will wait here

Customer Replay

power button on tv or Roku?

author

On Tv
How is it going?

Customer Replay

seems to be fixed. Thanks

author

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Thanks

banner 6
author

We are glad that you have resolved your issue using Howly!

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