Updated: April 03, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

My picture is freezing but sound continues on some services


Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you use any attachments for your TV, like Fire Stick or something?

Customer Replay

thanks. Started with Fox Nation. Then a few ithers would have picture freeze but sound conyinue


Ok, thank you for the info
Please, follow the instructions below:

  1. Unplug your TV from the wall
  2. Hold down the power button for about 20 seconds
  3. Release the button and let it sit for a few minutes.
  4. Turn the TV on and try to watch something again
Customer Replay

it won’t be quick. Furniture needs to be moved

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Take your time, I will wait here

Customer Replay

power button on tv or Roku?

On Tv
How is it going?

Customer Replay

seems to be fixed. Thanks

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay


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