My picture is freezing but sound continues on some services

Nice to meet you, *****!
Do you use any attachments for your TV, like Fire Stick or something?

Ok, thank you for the info
Please, follow the instructions below:

1. Unplug your TV from the wall
2. Hold down the power button for about 20 seconds
3. Release the button and let it sit for a few minutes.
4. Turn the TV on and try to watch something again

Take your time, I will wait here

On Tv
How is it going?

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?