Updated: April 03, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

My philo is error occurred

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What error do you have?:)

Customer Replay

An unknown error occurred code 1

I see.
What troubleshooting have you done so far?

Customer Replay

Just turn on philo and the error occurred popped up

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I see.

Customer Replay

You keep saying I see what's my problem

Let us try the next way:

  1. Unplugged the TV and Ethernet cable.
  2. Wait 2 minutes.
  3. Plug all back in.
  4. Add the app to my lineup.
    How it goes?
Customer Replay

Not working

I see.
What is the type an model of your TV?

Customer Replay

It's working thank you

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Does it after this instruction?:)

Customer Replay


So nice!:)
I am so pleased to see your issue got resolved!

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