Updated: March 14, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

My Netflix isn’t working in my bedroom

It’s saying can’t connect but it’s working in other room

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

I have checked connections and switched on and off.. it started yesterday

*****, have you tried to restart your Wi-Fi router?

Customer Replay

Yes … several times .!!!

Clarify, please, what exactly is happening when you`re trying to open Netflix? Is it freezes, stops responding, or gets stuck loading


Customer Replay

gets stuck loading and just keeps retrying.. but it’s not coming on

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Clarify, please, have you tried to reinstall the app?

Customer Replay

I don’t think so …
I’m not very technically minded… I’m sorry

Got it, *****. No problem at all.
Clarify, please, the brand of the device where Netflix isn`t working?

Customer Replay

Samsung tv

Okay, *****, let`s try to log out from your Netflix and then log in once more

  1. You can navigate to your Netflix profiles section.
  2. You can go into the options on the left side of the screen.
  3. Select Get help.
  4. Pick Log out.
Customer Replay

its not giving me any options like that

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Customer Replay

It just keeps saying retrying

Let`s reinstall it.

  1. Press the Home button on your remote.
  2. You can go into the Apps tab.
  3. Select the Settings cog.
  4. Find Netflix.
  5. Select Delete.
Customer Replay

I’m trying

Okay, I`ll wait here.

Customer Replay

When I go on to gog I can’t find Netflix

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Okay, can you delete Netflix from the home page?

Customer Replay

it just says, try again, more details or exit

Click on more details, please.

Customer Replay

I’ve done that

Okay, great. Can you delete option there?

Customer Replay

no… just check network, exit Netflix or reset

Can you, please, press on reset?

Customer Replay

I’ve done that

Customer Replay

im pressing yes but nothing is happening

Clarify, please, the model of your Samsung TV.

Customer Replay

I’m not sure… it’s only 4 years old it’s always worked perfect

Okay, so can you check the model of the TV? So it will be earlier for me to explain to you how to delete Netflix.

Customer Replay

Model ue40mu6120k

Great, thank you.
*****, can you try to do this instruction?

  1. Open the Netflix app on your Samsung smart TV.
  2. From the Netflix home screen, press the following sequence on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Customer Replay

done that

Great, and what do you see on the screen?

Customer Replay

your device is not connected to the internet..

Oh, so here is the issue.

Customer Replay

the same as it’s been doing

Can you please connect your TV to the internet?

Customer Replay


*****, here you go

  1. Use the directional pad on your TV's remote to select Settings, select General, and select Network.
  2. Select Open Network Settings, and select the name of your Wi-Fi network.
  3. Enter the network password, if prompted, select Done, and then select OK.
Customer Replay

I’ll try
It’s checking

Is it checking for available networks?

Customer Replay

No it’s saying can not connect to network… it’s never done this before!

Can you make me a picture of that TV screen, so I can check?

Customer Replay

I don’t know how

You can make a picture of that TV screen on your phone and then send it to me.
Can you do that?

Customer Replay

Can you bare with me ?

Customer Replay

I’ve put password in it says successful

Perfect! Thank you for the update!

Customer Replay

It’s working

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Thank you so much … I really do appreciate your help

My pleasure! Thank you for the rate!
I am so pleased to see your issue got resolved!

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