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My Netflix isn’t working in my bedroom
Hello, thank you for using Howly.
What troubleshooting have you done so far?
I have checked connections and switched on and off.. it started yesterday
*****, have you tried to restart your Wi-Fi router?
Yes … several times .!!!
Okay.
Clarify, please, what exactly is happening when you`re trying to open Netflix? Is it freezes, stops responding, or gets stuck loading
gets stuck loading and just keeps retrying.. but it’s not coming on
Clarify, please, have you tried to reinstall the app?
I don’t think so …
I’m not very technically minded… I’m sorry
Got it, *****. No problem at all.
Clarify, please, the brand of the device where Netflix isn`t working?
Samsung tv
Okay, *****, let`s try to log out from your Netflix and then log in once more
- You can navigate to your Netflix profiles section.
- You can go into the options on the left side of the screen.
- Select Get help.
- Pick Log out.
its not giving me any options like that
Hm, okay.
It just keeps saying retrying
Let`s reinstall it.
- Press the Home button on your remote.
- You can go into the Apps tab.
- Select the Settings cog.
- Find Netflix.
- Select Delete.
I’m trying
Okay, I`ll wait here.
When I go on to gog I can’t find Netflix
Okay, can you delete Netflix from the home page?
it just says, try again, more details or exit
Click on more details, please.
I’ve done that
Okay, great. Can you delete option there?
no… just check network, exit Netflix or reset
Can you, please, press on reset?
I’ve done that
Okay.
im pressing yes but nothing is happening
Clarify, please, the model of your Samsung TV.
I’m not sure… it’s only 4 years old it’s always worked perfect
Okay, so can you check the model of the TV? So it will be earlier for me to explain to you how to delete Netflix.
Model ue40mu6120k
Great, thank you.
*****, can you try to do this instruction?
- Open the Netflix app on your Samsung smart TV.
- From the Netflix home screen, press the following sequence on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
ok
done that
Great, and what do you see on the screen?
your device is not connected to the internet..
Oh, so here is the issue.
the same as it’s been doing
Can you please connect your TV to the internet?
how.?
*****, here you go
- Use the directional pad on your TV's remote to select Settings, select General, and select Network.
- Select Open Network Settings, and select the name of your Wi-Fi network.
- Enter the network password, if prompted, select Done, and then select OK.
I’ll try
It’s checking
Is it checking for available networks?
No it’s saying can not connect to network… it’s never done this before!
Can you make me a picture of that TV screen, so I can check?
I don’t know how
You can make a picture of that TV screen on your phone and then send it to me.
Can you do that?
Can you bare with me ?
Sure.
I’ve put password in it says successful
Perfect! Thank you for the update!
It’s working
Wonderful!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Thank you so much … I really do appreciate your help
My pleasure! Thank you for the rate!
I am so pleased to see your issue got resolved!
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