My Logitech remote will not change channels

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Is it Hub based or with no hub?

Does it look like a regular TV remote?

i see
Let's reset it first
Please follow the instructions:
1. Remove one of the batteries from the remote.
2. Hold down the Power button and reinsert the battery.
3. The device buttons will blink indicating that the remote has been reset.
Let me know when it's done

Sure, please send me both the front and the back of the remote

Thanks

Please follow the instructions:
1. hold down the Off button until your remote turn off.
2. Your remote will automatically reboot.
3. Do not hold down the Off or OK buttons your remote reboots.
Let me know when it's done

Awesome!
Is there anything else I can do for you today?