My LD television was receiving a Wi-Fi signal

and Wi-Fi went off the television with message that television was not receiving a signal. I have another lg smart television that is receiving Wi-Fi signal.

Samanta Jones

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Samanta Jones

Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

Called and checked with the Wi-Fi provider and system has a good signal strength. Tried to read Wi-Fi and have located our Wi-Fi and tried to get signal back to television. No signal being received from router.

Samanta Jones

I see.
Is your connection wireless?

Customer Replay

Yes

Samanta Jones

Let us try the next way:

Press the SMART button on your LG remote and scroll to access the Home menu.
Select the Settings button, then OK.
Select Network, then Wi-Fi Connection.
Your LG Smart TV will first attempt to connect to a wired network. If it doesn't find one, it'll attempt to connect to your Wi-Fi.

Customer Replay

Does smart button look like a sprocket??

Samanta Jones

Could you please send me a photo of your remote?

Samanta Jones

Thanks!:)
Tap to the home between Amazon and Netflix!:)

Customer Replay

My network shows up on screen but trying to get connected is the problem
Tapped home button

Samanta Jones

Let us follow next steps:

Select the Settings button, then OK.
Select Network, then Wi-Fi Connection.
Your LG Smart TV will first attempt to connect to a wired network. If it doesn't find one, it'll attempt to connect to your Wi-Fi.

Customer Replay

Now my network shows up on scree but not connecting signal

Samanta Jones

How it goes?
Let us to continue:

Select your Wi-Fi network from the list of available networks. If you don’t see your network on the list, try moving your router closer to the TV.
Enter your the password for your WiFi network and choose Connect. You can find more information on how to locate the password here.

Customer Replay

I clicked on wi fi network and it says put in password which I have attempted 20 to 2timez. Here I go again and see if I get different results.

Samanta Jones

Did you remember your password?

Customer Replay

Thanks, amazingly it went thru!!! You told me to do the same things that I have tried and this time it worked. Thanks a lot and my wife thanks you a lot also, it is the television she watches most of the time.