Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Called and checked with the Wi-Fi provider and system has a good signal strength. Tried to read Wi-Fi and have located our Wi-Fi and tried to get signal back to television. No signal being received from router.
I see.
Is your connection wireless?
Yes
Let us try the next way:
Does smart button look like a sprocket??
Could you please send me a photo of your remote?
Thanks!:)
Tap to the home between Amazon and Netflix!:)
My network shows up on screen but trying to get connected is the problem
Tapped home button
Let us follow next steps:
Now my network shows up on scree but not connecting signal
How it goes?
Let us to continue:
I clicked on wi fi network and it says put in password which I have attempted 20 to 2timez. Here I go again and see if I get different results.
Did you remember your password?
Thanks, amazingly it went thru!!! You told me to do the same things that I have tried and this time it worked. Thanks a lot and my wife thanks you a lot also, it is the television she watches most of the time.
We are glad that you have resolved your issue using Howly!
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