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My Hisense 50"4K UHD HDR SMART LED TV, problem while the dialogue is functioning wall it is also being shown on the screen
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you use chromecast?
Sorry I HAVE NO IDEA WHAT CHROMECAST IS
How do you use your TV?
I watch the ABC 7 news, an occaisionally drama and rugby through Stan
How did you connect your phone and TV?
I don't this is way above my tech skills
But you say that your TV shows our messages?
Not your messages I mean the dialogue of the programme is shown on the screen at the same time as I can hear it
So the subtitles are turned on
You want to turn them off?
Yes
- Get your Hisense TV remote.
- Press the “Subtitle” key. This key is located under the key “9” on your remote.
- A new window will show on your TV saying “Subtitle.” Use the arrow key on your remote to press "Off.”
Did 1 & 2 but three is a no show
Sorry misread your last instruction
So does it show the menu?
Are the subtitles off now?
Thank you, sorry to be so clueless they are off
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank you after looking after me you deserve a rest
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
😁
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