Updated: March 17, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

My Hisense 50"4K UHD HDR SMART LED TV, problem while the dialogue is functioning wall it is also being shown on the screen

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you use chromecast?

Customer Replay


How do you use your TV?

Customer Replay

I watch the ABC 7 news, an occaisionally drama and rugby through Stan


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How did you connect your phone and TV?

Customer Replay

I don't this is way above my tech skills

But you say that your TV shows our messages?

Customer Replay

Not your messages I mean the dialogue of the programme is shown on the screen at the same time as I can hear it

So the subtitles are turned on
You want to turn them off?

Customer Replay


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  1. Get your Hisense TV remote.
  2. Press the “Subtitle” key. This key is located under the key “9” on your remote.
  3. A new window will show on your TV saying “Subtitle.” Use the arrow key on your remote to press "Off.”
Customer Replay

Did 1 & 2 but three is a no show
Sorry misread your last instruction

So does it show the menu?
Are the subtitles off now?

Customer Replay

Thank you, sorry to be so clueless they are off

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank you after looking after me you deserve a rest

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Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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