Updated: March 26, 2023
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by Anna Keiablo
Tech Expert & Writer
806 resolved issues

My fox-tel remote will not operate to change channels or anything else

I have changed batteries to see if that helped but it will not operate at al

Hello, thank you for using Howly.
Could you please tell me when and how did the problem occur?
Do you remember what preceded the problem?

Customer Replay

on turning on the TV this morning and went to change from free to air to fox tel with the remote and got no response I then tried new batteries but to no avail


Okay, what else troubleshooting have you done except changing the batteries?

Customer Replay

none not sure where to go next

Okay, got it.
Let's try to reset the remote. Please, unplug your Foxtel box from the power outlet, then press and hold the "back" and "play" buttons on the remote for five seconds.
This should reset the remote.

Customer Replay

still no use with the remote

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Okay, got it.
Let's check if the IR sensor is working.
To check the IR sensor on your Foxtel remote using a camera, follow these steps:

  1. Turn on the camera on your smartphone or digital camera.
  2. Point the remote at the camera lens.
  3. Press a button on the remote and observe the camera screen to see if the IR emitter on the remote is flashing.
Customer Replay

no result no flashing on the remote

Okay, got it. Are you sure the new batteries are good?

Customer Replay

I believe so but will insert new ones to double check

Okay, it would be great.

Customer Replay

from the same packet of batteries I have changed them over and guess what it works so you have solved another mystery

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Does your remote work now?

Customer Replay


Do you have any additional questions I can help you with?

Customer Replay

no thank you and I appreciate your guidance as I am an old fart trying to become computer savi

I'm sure you will concur every obstacle in your way and become computer savvy real soon :)
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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