Updated: March 30, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

My Facebook marketplace messages won’t open

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Got it. Do you check them on your phone via the Facebook application?


Customer Replay

yes I have the messenger app all my other messages work fine but when I click marketplace, the messages won’t load it just shows a loading symbol

Got it.
What troubleshooting have you done so far?

Customer Replay

I made sure I had service and or WiFi and it didn’t work, only way I can go to my messages is if I find the post I was messaging someone about and click open chat
after it didn’t work I just got on here to message you

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Got it.
Please try reinstalling the Facebook application, *****.

Customer Replay

okay brb

Customer Replay


Did that work?

Customer Replay

Sure did!

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Is the issue resolved now?

Customer Replay

sure is
thank you for your help

Always welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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