Updated: April 04, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

My Facebook account was hacked

Hacker change email. Password, phone number.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

Nice to meet you too

author

Thank you
Why do you think that you has been hacked?

Customer Replay

Ma aunt send me a message to help her, getting a code on my cellphone for her Facebook account, I received it and gave it to her without knowing that's it wasn't her.
I called her and she told me that her account was hacked a few months ago. I didn't knew.

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author

Oh, I see

Customer Replay

Now I can't access my Facebook account and some is asking for money to my friends and relatives.
I tried to contact Facebook, repotted my account being hacked, but after their review, they said that it doesn't violate their company policies.

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Could you help.

author

If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com

Customer Replay

Let me see..

Customer Replay

No I didn't.

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author

You need to submit the “Confirm your identity” form:

  1. Go to https://www.facebook.com/help/contact/183000765122339
  2. Scroll down to the bottom of the page
  3. Click "Choose files" and upload a photo of your ID That's all.
    I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Replay

Thank you so much. Have a blessed and safe night.

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