Created: November 1, 2022

My Facebook account was hacked

Hacker change email. Password, phone number.
Last Edit: November 1, 2022
Jahed Torres
Jahed Torres Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jahed Torres
Jahed Torres Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you too
Jahed Torres
Jahed Torres Tech Expert & Writer
Thank you
Why do you think that you has been hacked?
Customer Reply
Ma aunt send me a message to help her, getting a code on my cellphone for her Facebook account, I received it and gave it to her without knowing that's it wasn't her.
I called her and she told me that her account was hacked a few months ago. I didn't knew.
Jahed Torres
Jahed Torres Tech Expert & Writer
Oh, I see
Customer Reply
Now I can't access my Facebook account and some is asking for money to my friends and relatives.
I tried to contact Facebook, repotted my account being hacked, but after their review, they said that it doesn't violate their company policies.

Could you help.
Jahed Torres
Jahed Torres Tech Expert & Writer
If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com
Customer Reply
Let me see..
Jahed Torres
Jahed Torres Tech Expert & Writer
sure
Customer Reply
No I didn't.
Jahed Torres
Jahed Torres Tech Expert & Writer
You need to submit the “Confirm your identity” form:
1. Go to https://www.facebook.com/help/contact/183000765122339
2. Scroll down to the bottom of the page
3. Click "Choose files" and upload a photo of your ID That's all.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Thank you so much. Have a blessed and safe night.