My Facebook account was hacked

Hacker change email. Password, phone number.

Jahed Torres

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Jahed Torres

Nice to meet you, *****!

Customer Replay

Nice to meet you too

Jahed Torres

Thank you
Why do you think that you has been hacked?

Customer Replay

Ma aunt send me a message to help her, getting a code on my cellphone for her Facebook account, I received it and gave it to her without knowing that's it wasn't her.
I called her and she told me that her account was hacked a few months ago. I didn't knew.

Jahed Torres

Oh, I see

Customer Replay

Now I can't access my Facebook account and some is asking for money to my friends and relatives.
I tried to contact Facebook, repotted my account being hacked, but after their review, they said that it doesn't violate their company policies.

Could you help.

Jahed Torres

If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com

Customer Replay

Let me see..

Jahed Torres

sure

Customer Replay

No I didn't.

Jahed Torres

You need to submit the “Confirm your identity” form:

Go to https://www.facebook.com/help/contact/183000765122339
Scroll down to the bottom of the page
Click "Choose files" and upload a photo of your ID That's all.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Thank you so much. Have a blessed and safe night.

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